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Job Description:
Inside Sales Account Manager
Location: Northwich - Hybrid
This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of the office.
About the Job
We're looking for an Inside Sales Account Manager to join our Comms-Care team.
In this role, you'll manage a portfolio of customer accounts, helping customers get the most from their services while identifying opportunities to grow and develop existing relationships. You'll be responsible for managing a high volume of accounts, generating sales opportunities and delivering an excellent customer experience.
If you enjoy developing customer relationships, nurturing opportunities and making a real commercial impact, while working closely with colleagues across the wider sales organisation, this could be an excellent next step in your sales career.
Core responsibilities:
Manage and develop a portfolio of customer accounts, building strong and lasting relationships.
Help customers get the most from their services by understanding their needs and goals.
Identify opportunities to grow existing accounts through upselling, cross-selling and renewals.
Engage with customers through calls, emails and other channels to build relationships and uncover opportunities.
Manage sales opportunities from initial enquiry through to completion, maintaining an accurate pipeline.
Work closely with colleagues across the wider sales team to deliver the best outcomes for customers.
Deliver an excellent customer experience while supporting both customer success and business growth.
To set you up for success, we are looking for the following skills and experience:
Experience in inside sales, account management, business development or a similar customer-focused sales role.
The ability to build and maintain strong customer relationships.
A proactive approach to identifying opportunities and supporting account growth.
Excellent communication skills, with the ability to engage with customers and colleagues at all levels.
Strong organisational skills and the ability to manage multiple priorities effectively.
Experience working with CRM systems and maintaining an accurate sales pipeline.
A collaborative approach and the ability to work closely with wider sales and support teams.
What we offer:
AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
Rising holiday allowance at Year 2 and Year 5
Birthday day off
Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
Employee discounts and wellness perks
Modern offices with breakout spaces, free tea and coffee, and a private wellness room
Development opportunities with clear career progression and training
We Are Ingram Micro Group
Ingram Micro Group is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.
Make an application to join the team!
None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
Skills Required
- Experience in inside sales, account management, business development or similar customer-focused sales role
- Ability to build and maintain strong customer relationships
- Proactive approach to identifying opportunities and supporting account growth
- Excellent communication skills, able to engage with customers and colleagues at all levels
- Strong organisational skills and ability to manage multiple priorities effectively
- Experience working with CRM systems and maintaining an accurate sales pipeline
- Collaborative approach and ability to work closely with wider sales and support teams
- Ability to work a non-negotiable 3-day hybrid pattern and live within reasonable commuting distance of the Northwich office
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
