SRAM, LLC

Inside Sales Account Coordinator

Posted One Month Ago

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Nijkerk, NLD

In-Office

Entry level

Fitness • Hardware • Mobile • Software • Sports • Transportation • Esports

SRAM is a manufacturer of innovative bicycle components that was founded in Chicago, Illinois, in September of 1987.

The Role

Manage a portfolio of B2B customers across Europe as their primary contact. Responsibilities include building customer relationships, coordinating order-to-delivery activities, monitoring shipments, resolving inquiries, collaborating with Sales, Finance, and Supply Chain, onboarding customers, maintaining customer data, and improving service processes.

Summary Generated by Built In

Overview
Job Overview Let's get into gear! Be a part of SRAM by becoming our Inside Sales Account Coordinator. Do you have what it takes to build strong relationships, coordinate day-to-day tasks with your dedicated customer accounts and thrive in a supportive and international environment? Then this job is for you! What we offer: ... a good work-life balance; we advocate for both professional and personal commitments while prioritizing your well-being ... an attractive compensation and benefits package, including bonus scheme, additional pension and insurances ... travel allowance; the office is easily accessible by train, car or bike ... 25 vacation days which will build up to 27 days ... a structured on-boarding program and on-site training ... self-development opportunities via our internal training courses ... a diverse and multicultural work environment where we make you feel welcome and accepted ... several company events per year to make sure we celebrate our achievements ... a passionate global team with plenty of opportunity to grow
Responsibilities

Represent SRAM towards the customer and act as the primary contact for your own
customer accounts
Develop and maintain business relationships with your dedicated B2B customer base and
nurture these connections into strong, long term partnerships
Work closely together with different departments, such as sales, finance, shipping locations
and international stakeholders to give the best possible service to our customers
Manage order fulfillment from receipt to shipment, including entering, scheduling and
confirming of orders
Monitor orders and shipments in close cooperation with our production locations in Asia,
USA and Europe
Follow up & follow through on inquiries regarding sales orders, lead times, shipments,
logistics, products and services and ensure customer requirements are met consistently
Partner with Sales to onboard new customers and maintain accuracy of customer data
Collaborate closely with Inside Sales team members, sharing information and best
practices and support each other to achieve team goals
Collaborate in cross-functional project teams and contribute to the continuous
improvement of business processes

Qualifications

MBO+/HBO education (obtained through education or working experience)
Excellent written and spoken English and proficiency in German and /or French
Great communication and intercultural skills
Proactive self-starter
Experience within an (international) customer relations environment is a plus
Knowledge of SAP/CRM systems is an advantage

About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.

Skills Required

MBO+ or HBO-level education through formal education or relevant professional experience
Excellent written and verbal communication skills in English and Dutch
Strong customer service orientation
Excellent interpersonal and intercultural communication skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities and deadlines in a fast-paced environment
Proactive, solution-oriented, and self-motivated work approach
Team-oriented and collaborative working style
Experience in international customer service, customer relations, inside sales, account coordination, or order management
Additional language skills, particularly German or French
Experience with SAP, CRM systems, or order management processes

What the Team is Saying

SRAM, LLC Compensation & Benefits Highlights

Healthcare Strength — Health insurance is considered robust, with multiple plan options, mental-health resources, and employer-supported savings for medical expenses. Feedback suggests coverage quality is solid and practical for many employees.
Leave & Time Off Breadth — Paid time off encompasses vacation, holidays, sick leave, parental leave, and a companywide year-end shutdown in some locations. Feedback suggests these programs support work-life balance and provide meaningful time away from work.
Wellbeing & Lifestyle Benefits — Wellness reimbursement, cycling-focused amenities, product discounts, and active-workplace perks are prominent. Feedback suggests these lifestyle benefits add distinctive value, particularly for those who enjoy an active or cycling-oriented culture.

Learn more about SRAM, LLC's Compensation & Benefits →

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The Company

HQ: Chicago, IL

2,800 Employees

Year Founded: 1987

What We Do

Founded in Chicago in 1987 by Stan Day, SRAM, LLC has grown to be one of the world's largest bicycle component manufacturers. Today, we are led by CEO, Ken Lousberg, and Stan Day serves as Chairman of our Board. SRAM’s global footprint helps us bring cycling to every corner of the globe, including your local roads and trails. We design and manufacture bicycle components, including shifters, derailleurs, brakes, chains, suspension, and power meters. Our components are used by bicycle manufacturers, distributors, and bicycle retailers. Read the full history of SRAM: https://www.sram.com/en/company/about/history

Why Work With Us

SRAM’s success is due to the hard work, passion, and commitment of our team members around the world. A respectful workplace where we strive for a diverse and inclusive environment and all people feel welcome. We offer benefit programs that encourage well-being and support in all aspects of team members’ lives.