SRAM, LLC

Inside Sales Account Coordinator

Posted Yesterday

Be an Early Applicant

Nijkerk, NLD

In-Office

Entry level

Fitness • Hardware • Mobile • Software • Sports • Transportation • Esports

SRAM is a manufacturer of innovative bicycle components that was founded in Chicago, Illinois, in September of 1987.

The Role

Manage a portfolio of B2B customers across Europe as their primary contact. Responsibilities include building customer relationships, coordinating order-to-delivery activities, monitoring shipments, resolving inquiries, collaborating with Sales, Finance, and Supply Chain, onboarding customers, maintaining customer data, and improving service processes.

Summary Generated by Built In

Overview
Are you passionate about building strong customer relationships and delivering outstanding service in an international business environment? As an Inside Sales Account Coordinator, you will be the primary point of contact for your own portfolio of B2B customers across Europe. You will play a key role in supporting business growth by developing long-term customer partnerships, managing order fulfillment, and collaborating with teams across multiple regions to deliver an exceptional customer experience.
Responsibilities

Represent SRAM towards customers and act as the primary contact for your assigned customer accounts.
Develop and maintain strong business relationships with your B2B customer portfolio, building long-term partnerships based on trust and service excellence.
Manage the complete order-to-delivery process, including order entry, scheduling, confirmation, and shipment coordination.
Monitor orders and shipments in close cooperation with production and distribution locations in Asia, the USA, and Europe.
Respond to and resolve customer inquiries related to orders, lead times, shipments, logistics, products, and services, ensuring customer requirements are consistently met.
Collaborate closely with Sales, Finance, Supply Chain, and other internal stakeholders to provide the highest level of customer support.
Partner with the Sales team to onboard new customers and maintain accurate customer master data.
Identify opportunities to improve customer satisfaction, service levels, and operational efficiency.
Participate in cross-functional projects and contribute to the continuous improvement of business processes.

Qualifications

MBO+ / HBO level education, obtained through formal education and/or relevant professional experience.
Excellent written and verbal communication skills in English and Dutch.
Additional language skills, particularly German and/or French, are a plus.
Strong customer service orientation and commitment to delivering an exceptional customer experience.
Excellent interpersonal and intercultural communication skills.
Highly organized with strong attention to detail.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Proactive, solution-oriented, and self-motivated approach to work.
Team-oriented mindset with a collaborative working style.
Experience in an international customer service, customer relations, inside sales, account coordination, or order management environment is an advantage.
Experience with SAP, CRM systems, or order management processes is a plus.

About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.

Skills Required

MBO+ or HBO-level education through formal education or relevant professional experience
Excellent written and verbal communication skills in English and Dutch
Strong customer service orientation
Excellent interpersonal and intercultural communication skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities and deadlines in a fast-paced environment
Proactive, solution-oriented, and self-motivated work approach
Team-oriented and collaborative working style
Experience in international customer service, customer relations, inside sales, account coordination, or order management
Additional language skills, particularly German or French
Experience with SAP, CRM systems, or order management processes

What the Team is Saying

SRAM, LLC Compensation & Benefits Highlights

Healthcare Strength — Health coverage is considered comprehensive and well-supported, spanning medical, dental, vision, and mental-health resources. Feedback suggests employer‑subsidized options and HSA‑eligible plans increase perceived value.
Retirement Support — Retirement offerings include a company 401(k) match and core protections like life and disability insurance. Feedback suggests these elements play a meaningful role in total rewards.
Parental & Family Support — Family support is emphasized through paid parental leave and resources for new and traveling parents. Feedback suggests dependent‑care programs and dedicated facilities strengthen this area.

Learn more about SRAM, LLC's Compensation & Benefits →

SRAM, LLC Insights

What's It Like to Work at SRAM, LLC? SRAM, LLC Culture & Values SRAM, LLC Career Growth & Development What's the Work-Life Balance Like at SRAM, LLC? SRAM, LLC Leadership & Management SRAM, LLC Company Growth, Stability & Outlook

View all jobs at SRAM, LLC

View SRAM, LLC Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: Chicago, IL

3,800 Employees

Year Founded: 1987

What We Do

Founded in Chicago in 1987 by Stan Day, SRAM, LLC has grown to be one of the world's largest bicycle component manufacturers. Today, we are led by CEO, Ken Lousberg, and Stan Day serves as Chairman of our Board. SRAM’s global footprint helps us bring cycling to every corner of the globe, including your local roads and trails. We design and manufacture bicycle components, including shifters, derailleurs, brakes, chains, suspension, and power meters. Our components are used by bicycle manufacturers, distributors, and bicycle retailers. Read the full history of SRAM: https://www.sram.com/en/company/about/history

Why Work With Us

SRAM’s success is due to the hard work, passion, and commitment of our team members around the world. A respectful workplace where we strive for a diverse and inclusive environment and all people feel welcome. We offer benefit programs that encourage well-being and support in all aspects of team members’ lives.