Infrastructure Segment Relationship Manager

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About Everest:

Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world.

About the Role

As an Infrastructure Segment Relationship Manager, you are responsible for ensuring that the Infrastructure Support and Services delivered to your assigned business segment(s) meet their needs across Financial, Service Excellence, Audit, Control, and Innovation areas. You report to the AVP – Service Management and work closely with your designated business segment.

In this role, you are expected to take proactive ownership of your responsibilities and drive meaningful results for your business partners. To succeed, you must maintain a high standard of service delivery and build strong partnerships across Business, Outsourcers, and Infrastructure Governance teams.

Key Responsibilities:

• Manage Costs:
  • Help your business partners make cost-effective infrastructure decisions and lead monthly financial reviews to identify savings.
• Deliver Service Excellence:
  • Own infrastructure projects from start to finish, resolve service issues quickly, and promote a service-first culture across teams.
  • Serves as accountable party for ensuring service delivery deficiencies are resolved in a timely manner and drive a service oriented culture across the Supplier and retained Infrastructure organizations
• Drive Innovation:
  • Look for new ways to improve infrastructure processes and technology based on business needs.
• Ensure Compliance:
  • Liaison for infrastructure related activities to the business unit/segment.  Areas focusing on but not limited to: Demand Management, Change Management, Release Management, Incident Management, Problem Management, Performance Management, Capacity Planning, Backup, Recovery, and Disaster Recovery
  • Ensure alignment with IT policies and managing processes like change, incident, and disaster recovery.
• Build Partnerships:
  • Become a trusted advisor to your business partners, lead service review meetings, and coordinate with outsourcing and governance teams to meet shared goals.
  • Negotiate approval and commitment of EVEREST resources through formal processes
  • Leverage the broader Infrastructure Governance organization to deliver business value

Qualifications:

• 8+ years of IT infrastructure experience with strong project management skills.
• Solid background in ITIL (Incident, Problem, Change Management) and Agile Delivery Management (ADM).
• Strong understanding and commitment to service delivery process through partnership with business unit leadership, architecture, Security and Infrastructure teams.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to influence a broad set of stakeholders with strong analytical and problem solving skills

The base salary range for this position is $134,000 - $155,000 annually. The offered rate of compensation will be based on individual education, experience, qualifications and work location. All offers include access to a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).

What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture. 

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.  

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve. 

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Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at [email protected].

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