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RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We're searching for a Skopje-based Infrastructure Engineer to join our Corporate Systems Infrastructure team, so that we can support and enhance the technology platforms that keep our business-critical systems running seamlessly. The Infrastructure Engineer will apply foundational technical knowledge to troubleshoot routine technical issues, deliver high-quality user support, and develop practical solutions that maintain operational continuity — directly impacting the effectiveness of our finance and strategic operations.
How You'll Spend Your Time
- Utilise established technology tools to resolve routine user issues and maintain system uptime in order to keep business-critical infrastructure operating reliably for immediate teams.
- Apply systematic troubleshooting methodologies to examine technical challenges, identify root causes of operational problems, and develop practical solutions that uphold system effectiveness.
- Craft clear, accessible technical messages for end users and stakeholders in order to translate complex information into guidance, user guides, and technical documentation.
- Support the timely processing of technical support cases and system administration tasks to meet service level expectations and contribute to continuous quality improvement across infrastructure support routines.
- Monitor emerging technology trends and software evolutions relevant to Corporate Systems infrastructure in order to identify opportunities for integration, enhancement, and system improvement.
What Kind of Things We're Most Interested in You Having
- Strong foundational experience in enterprise IT infrastructure, including cloud platforms (preferably Microsoft Azure), Windows Server environments, identity and access management, networking fundamentals and endpoint/device management.
- Proven success in applying systematic troubleshooting approaches to resolve technical issues and maintain operational continuity for business-critical infrastructure. Relevant certifications such as Microsoft Azure Fundamentals (AZ-900), Azure Administrator (AZ-104), Microsoft 365 / Entra ID administration, or ITIL Foundation are advantageous.
- In-depth knowledge on how to work within regulated or compliance-driven environments such as healthcare, SaaS or enterprise corporate IT, with an understanding of operational controls, data protection principles like GDPR, and audit-ready infrastructure practices.
- Ability to commute to our Skopje office on a hybrid basis.
- Sincere interest in making a positive change in healthcare through innovative technology and secure, reliable infrastructure.
- A knack for working collaboratively within cross-functional teams spanning senior engineers, analysts, and service owners, with strong communication skills and the ability to translate technical concepts clearly for diverse stakeholders.
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.
As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to [email protected].
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Skills Required
- Foundational experience in enterprise IT infrastructure, including cloud platforms, preferably Microsoft Azure
- Experience with Windows Server environments
- Knowledge of identity and access management
- Knowledge of networking fundamentals
- Experience with endpoint and device management
- Systematic troubleshooting experience for technical issues and business-critical infrastructure
- Knowledge of regulated or compliance-driven environments, data protection principles such as GDPR, and audit-ready infrastructure practices
- Ability to commute to the Skopje office on a hybrid basis
- Strong collaboration and communication skills, including translating technical concepts for diverse stakeholders
- Microsoft Azure Fundamentals AZ-900 certification
- Azure Administrator AZ-104 certification
- Microsoft 365 or Entra ID administration certification
- ITIL Foundation certification
RLDatix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RLDatix and has not been reviewed or approved by RLDatix.
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Affordable Benefits — Health coverage is often described as affordable, with HSA/FSA options and efforts to offset plan changes. Feedback suggests core medical, dental, and vision offerings deliver solid value.
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Leave & Time Off Breadth — Generous PTO and paid holidays are consistently highlighted, supporting work-life balance. Feedback suggests time-off policies are a clear strength alongside hybrid/remote flexibility.
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Retirement Support — A 401(k) with company matching is recognized as a meaningful component of total rewards. Feedback suggests retirement benefits are straightforward and dependable.
RLDatix Insights
What We Do
At RLDatix, we believe that what flows through our software is more than bits and bytes — it’s human lives. This is our mantra, our mindset, our passion and our purpose. We deliver comprehensive healthcare software solutions designed to raise the standard of care for patients, providers and healthcare organizations around the world. What sets us apart: ? Global reach, local impact — We serve over 10,000 organizations across 30+ countries. ? Culture of purpose — Our team is united by the conviction that healthcare work is a privilege. ? Partnership mindset — We see ourselves as more than a vendor; we strive to be a trusted ally in improving patient safety and care. ? Innovation-driven — We continuously evolve our platform to help our customers stay ahead in compliance, safety, outcomes and efficiency. Join us as we continue to empower healthcare systems to do more — for their patients, staff and communities.
