About Sacred Heart University
As one of the nation’s largest Catholic universities and among the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers more than 100 undergraduate, graduate and doctoral programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. Nearly 10,000 students attend the University’s nine colleges and schools: College of Arts & Sciences; School of Communication, Media & the Arts; School of Social Work; School of Computing & Engineering; School of Performing Arts; College of Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology; and the Dr. Susan L. Davis, RN, & Richard J. Henley College of Nursing. Sacred Heart, a Laudato Si’ campus, stands out from other Catholic universities as it was established to be led by the laity. This contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts and, at the same time, cultivates students to be forward thinkers who enact change in their own lives, professions, and communities. Sacred Heart University has earned national recognition for academic excellence, student success, career outcomes, and campus experience. The Princeton Review recognized SHU in its Best 392 Colleges: 2027 Edition and Best Business Schools: 2027 Edition, while additional national recognitions highlight the University’s commitment to preparing students for meaningful careers and lifelong success. Sacred Heart is home to the award-winning, NPR-affiliate station, WSHU Public Radio; Division I athletics; and an impressive performing arts program that includes choir, band, dance, and theatre. www.sacredheart.edu
View SHU’s Faculty Experts Here
To apply:
Qualified candidates are invited to submit a completed application and résumé through the University's online application system. Applications submitted outside of the official Careers at SHU website will not be considered. Applicants should not apply through third-party or external job sites, as such postings may be fraudulent or may misrepresent opportunities that are no longer available at the University. A cover letter or statement of interest is preferred for all staff positions.
Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position
Position Summary
Provide system administration, support, and systems analysis of assigned applications. Provide level 2 software application support for the university user community. Resource for level 1 system analyst to ensure timely resolution of tickets. This is a 100% on-campus position.
Principal Duties & Responsibilities
- Monitor, maintain, and coordinate minor upgrades for technology systems in assigned responsibility areas, including problem-solving and implementing system modifications.
- Coordinate the execution of user acceptance testing procedures and develop test cases to serve the overall quality assurance process.
- Analyze business process issues and/or problems and provide consulting assistance to system users; conduct research on possible solutions and make recommendations based on findings; suggest, design, test, implement, and evaluate solutions.
- Brainstorm new ways to add more functionality to systems
- Coordinate creation, updates, and retirement of interfaces for supported applications
- Demonstrate thorough and friendly customer service to the university community
- Communicate clearly and professionally, both verbally and in writing, to different audiences
- May perform all or some of the responsibilities above and other related duties as assigned
Knowledge, Skills, Abilities & Other Attributes
- Bachelor’s Degree in a computer-related or business-related discipline required
- Minimum 2 years experience in system administration, level 2 application support, and troubleshooting
- Experience with and understanding of academic environment and familiarity with academic-related applications preferred
- Excellent analytical and problem-solving skills
- Exceptional verbal and written communication skills, as well as strong interpersonal skills
- Excellent organizational skills and attention to detail
- Possess a strong work ethic and team player mentality
- Ability to take initiative and be self-motivated, as well as collaborate successfully with a team
- Familiarity with Ellucian Colleague Systems
- Experience with Financial Applications
- Ability to work on campus full-time
Unusual Working Conditions
Working after hours, on weekends, and holidays to complete assigned tasks is sometimes required.
Pre-Employment Requirements
All offers of employment are contingent upon satisfactory completion of a background check.
Compensation & Benefits:
The salary range for this position is $65,460 - 72,420
Sacred Heart University offers eligible employees a comprehensive benefits package that includes medical, dental, vision, life insurance, disability, retirement, paid time off, and other employee benefits. Specific benefits and eligibility requirements may vary based on the position and applicable plan provisions.
This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.
Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.
Skills Required
- Bachelor's degree in a computer-related or business-related discipline
- At least 2 years of experience in system administration, Level 2 application support, and troubleshooting
- Excellent analytical and problem-solving skills
- Exceptional verbal and written communication skills
- Strong interpersonal skills
- Excellent organizational skills and attention to detail
- Strong work ethic and ability to work effectively on a team
- Ability to take initiative and work independently
- Ability to collaborate successfully with a team
- Familiarity with Ellucian Colleague Systems
- Experience with financial applications
- Ability to work on campus full-time
- Experience with academic environments and academic-related applications
What We Do
Sacred Heart University (SHU) is a private university in Fairfield, Connecticut, serving more than 10,000 students through nine colleges and schools. It provides undergraduate, graduate, and doctoral education across areas including arts and sciences, communication, business, computer science, engineering, health professions, education, and social work. Its mission emphasizes student-centered learning, curiosity, service, personal development, and a respectful environment where students can thrive.
