Information Technology Specialist (78634)

Primary Responsibilities and Duties

• Maintains and repairs computers and other IT hardware.
  • Creates and maintains workstation images for efficient workstation deployments.
  • Repairs, troubleshoots, and installs network hardware and data cables where needed.
  • Helps manage and maintain security camera systems throughout the agency.
  • Assists in the administration and maintenance of all domain workstations throughout their lifecycles.
  • Helps to track and maintain technology inventory (e.g., workstations, tablets, servers, etc.).
• Maintains and repairs the digital network and software.
  • Manages, troubleshoots, and upgrades computer systems to meet performance and security needs.
  • Maintains Active Directory user accounts, security groups, and computer objects.
  • Manages telecommunication administration (e.g., extensions, display names, voicemail, etc.).
• Provides direct technical support to staff.
  • Fields staff inquiries through the IT Helpdesk.
  • Administers usernames and passwords for domain access, email, and other network resources.
  • Creates, troubleshoots, networks, and repairs printers/copiers.

Primary Attributes

Professional & Technical Knowledge:

• Possess knowledge and training in the field of information technology, typically acquired through a formal Associate's degree. Must know all aspects of the trade as it is performed in the organization, sufficient to effectively train or instruct others, and to serve as a resource to employees.

Continuing Education:

• Maintains current knowledge of standards of care and practices, typically acquired through continuing education.

Licenses & Certifications:

• A valid state-issued driver’s license is required.

Technical Skills:

• Prepares more complex documents in Microsoft Word, including creating tables, charts, graphs, and other elements. Uses advanced functions of Microsoft Excel, such as creating and managing databases, including creating standardized reports, or linking multiple worksheets and workbooks. Creates basic presentations in Microsoft PowerPoint. Demonstrates necessary proficiency with all electronic clinical systems, including EHR and scheduling systems, in use at the Company.

General Development:

• Displays basic organizational skills to self-prioritize and organize own work. Selects from established alternatives and modifies approaches in response to situations encountered. Able to effectively communicate opinions drawn from conclusions using inference and logic. Exercises tact and diplomacy in resolving mild conflicts or disagreements.

Work Environment:

• Work is performed in a typical office environment.