JOB DESCRIPTION:
Informatics Technical Support Specialist
Reporting to the TM EMEA TST Manager you will support defining & designing product requirements and hands-on deliver installation, complex configuration, integration, customer and internal training mainly focused on AlinIQ, GLP & a3600 products both on site and remotely, as well as supporting the tender preparation & submission process related to informatics for Middle East, Africa and Pakistan.
Key Accountabilities:
- Provide comprehensive support for entire informatics solution.
- Partner with Center of Excellence teams to optimize informatics solutions and offerings as well as quality of service.
- Support defining Network diagram & required components for given projects.
- Perform software-related installation and configuration processes.
- Deliver structured software application product training to the end user.
- Support post-sales informatics activities and provide expert knowledge.
- Teamwork approach to identify best solution and to be a reliable contributor to skillset improvement.
- Become a trusted advisor to customers
- Identify customer needs, propose solutions, manage and resolve complex problems
- Provide feature/ product enhancement input based on customer feedback
- Maintain and assume accountability for a culture of high customer service
Qualifications:
- Bachelor’s or master’s degree in computer science, Information Systems, Medical or Hospital Informatics or related disciplines
- 1-2 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.
- Fluency in English
- Willing to travel approx. 60%
Special Skills & Knowledge:
- Sound understanding of diagnostics laboratory workflows and related technologies
- Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
- Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
- Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
- Technical proficiency with general business applications such as MS Office, MS Project/ Smartsheet
Key Competencies:
- Strong verbal and written communication skills with excellent customer facing capabilities
- Attention to detail and a concern for quality; action oriented for solving problems
- Able to improve and willing to bring ideas forward, mitigate/ resolve escalated issues
Apply Now
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Support Services
DIVISION:TM Transfusion Medicine
LOCATION:Saudi Arabia > Riyadh : NCCI Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Not specified
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Not Applicable
What We Do
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
