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The Role
Supports industrial engineering and continuous improvement initiatives for bike share products and operations. Analyzes datasets, conducts stakeholder research, maps processes, performs root cause analysis, develops dashboards and documentation, and coordinates cross-functional projects. During project management coverage periods, facilitates meetings, maintains schedules, tracks action items, communicates status, and escalates risks. The role is in-person in Madison, Wisconsin, requires occasional local travel, and includes bicycle product evaluations.
Summary Generated by Built In
Job Title: Industrial Engineering & Product Operations Intern
Reports to: Head of Product, Hardware
Location: Madison, WI
Job Type: Full-time, Non-Exempt (Temporary through May or August 2027)
Schedule: Monday - Thursday 8:00am - 4:30pm (32 hours per week, 4 days per week, 8 hours per day)
Revolution aims to change the world, community by community, by developing the bike share systems that are getting more people on bikes. We develop and deliver bikes, stations, and software that power bike share systems across the US. Our products are designed to be engaging, intuitive, sustainable, and robust for people who want to go places by bike, whether they are riding for fun, exercise, or transportation. We also build our products to last, based on the goal that bike share, biking, and sustainable transportation become established features of the communities where we work.
The Product Hardware Team is looking for a motivated Industrial Engineering & Product Operations Intern to support continuous improvement efforts across our bike share products and operations. This position will work closely with engineering, product management, and bike share operators to identify opportunities to improve efficiency, reduce waste, and enhance the rider experience. During the first portion of the internship, the intern will support industrial engineering and continuous improvement initiatives while cross-training on project management responsibilities. During a planned project manager leave of absence, the intern will temporarily provide project coordination support to ensure development projects continue progressing smoothly.
A few of the benefits we offer:
- Competitive compensation package
- Affordable medical, dental, and vision insurance options
- 3 weeks PTO + 7 days sick time off per year
- 4-day workweek
Core Responsibilities:
- Analyze operational, product, and customer datasets to identify trends, inefficiencies, and opportunities for improvement.
- Conduct research and interviews with bike share operators, riders, and internal stakeholders to understand operational challenges and customer needs.
- Support continuous improvement initiatives using process mapping, root cause analysis, Kaizen principles, and other industrial engineering methodologies.
- Coordinate and help lead continuous improvement projects across product development, field operations, and customer-facing activities.
- Develop reports, presentations, and dashboards that communicate findings and recommendations to management and project stakeholders.
- Assist in creating training materials and documentation that help bike share operators implement continuous improvement initiatives within their own organizations.
- Learn Revolution's product development and project management processes through structured cross-training with the Product Hardware team.
- During project management coverage periods, facilitate project meetings with engineering teams and external vendors to ensure development activities remain on schedule.
- Maintain project schedules, track action items, and follow up with stakeholders to ensure deliverables are completed on time.
- Prepare and distribute meeting agendas, meeting notes, project status updates, and project communications.
- Escalate risks, roadblocks, and timeline concerns to appropriate team members and management to ensure prompt resolution
Education and/or Work Experience Requirements
- Currently pursuing a Bachelor's degree in Industrial Engineering, Operations Engineering, Manufacturing Engineering, Systems Engineering, or a related field.
- Junior, Senior, Graduate-level, or Recent Graduate preferred.
- Strong analytical and problem-solving skills with an interest in continuous improvement, operations, and product development.
- Demonstrated ability to collect, organize, analyze, and interpret data.
- Experience working with pivot tables, databases or large datasets preferred.
- Basic programming or data analysis experience (Python, SQL, VBA, or similar tools) is a plus.
- Strong verbal and written communication skills and ability to communicate effectively with technical and non-technical audiences.
- Ability to conduct interviews, gather feedback, and synthesize findings into actionable recommendations.
- Familiarity with process mapping, root cause analysis, Lean, Kaizen, or other continuous improvement methodologies is preferred.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Comfortable facilitating meetings and following up with stakeholders on assigned actions.
- Interest in sustainable transportation, shared mobility, product development, and operational excellence.
- Ability to work independently while collaborating effectively within cross-functional teams.
Physical Requirements and Special Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Primarily local travel during business hours, as needed.
- Regular use of standard office equipment.
- Ability to lift up to 65 lbs. occasionally.
- Ability and willingness to ride bicycles as part of product evaluations, field observations, and operator interactions.
- Must be able to stand or sit for extended periods.
- Clear verbal communication required for phone and video conferencing.
- Regular, punctual attendance in accordance with company policy.
- 32 hours/week, Monday through Thursday at 8 hours per day with occasional evening hours if needed.
- Position is in-person in Madison, WI from January 2027 to May 2027 or January 2027 to August 2027.
What to Expect
We strive to make our recruiting process transparent and efficient. Candidates who advance through the selection process will participate in:
- A 20-25 minute introductory phone screen
- A technical phone interview focused on relevant skills and experience
- One virtual panel interview with members of the Hardware Team, including potential future teammates
Each stage is designed to provide an opportunity for us to learn more about you while giving you insight into the role, team, and culture.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- Currently pursuing a bachelor's degree in Industrial Engineering, Operations Engineering, Manufacturing Engineering, Systems Engineering, or a related field.
- Strong analytical and problem-solving skills with an interest in continuous improvement, operations, and product development.
- Ability to collect, organize, analyze, and interpret data.
- Strong verbal and written communication skills; ability to communicate with technical and non-technical audiences.
- Ability to conduct interviews, gather feedback, and synthesize findings into actionable recommendations.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Comfort facilitating meetings and following up with stakeholders on assigned actions.
- Ability to work independently while collaborating effectively within cross-functional teams.
- Ability to lift up to 65 pounds occasionally.
- Ability and willingness to ride bicycles for product evaluations, field observations, and operator interactions.
- Junior, senior, graduate-level, or recent graduate standing.
- Experience with pivot tables, databases, or large datasets.
- Basic programming or data analysis experience with Python, SQL, VBA, or similar tools.
- Familiarity with process mapping, root cause analysis, Lean, Kaizen, or other continuous improvement methodologies.
- Interest in sustainable transportation, shared mobility, product development, and operational excellence.
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The Company
What We Do
Bicycle Transit Systems has built and operated bike-share programs across North America, including systems in Los Angeles, Philadelphia, Las Vegas, and ten additional U.S. communities. Its expanded business brings BCycle’s software, hardware, and product development capabilities together with its operations, making it a vertically integrated docked bike-share provider. The company says its mission is to strengthen communities, protect the planet, and make bike share an inclusive transportation option.
