Incident Manager

Are you passionate about managing processes and incidents in a dynamic environment? Do you want to be part of a company that makes a real difference in global health?
 

Bavarian Nordic is looking for a dedicated and process driven IT Incident Manager to join our skilled IT Service Desk team in Denmark.
 

Boost our team
You will join a dedicated team of six colleagues who value openness, honesty, and a healthy work-life balance. We work as one team across Denmark, Germany, Switzerland, and the U.S. The team supports over 2500 users.

Your role will be based in Kvistgaard (Denmark). A valid work permit is required, and the role involves up to two travel days per month.

You will report to the Manager of IT End User Services.
 

Your impact
As an Incident Manager, you will lead the Incident Management process, including Major Incidents, ensuring system reliability, security, and process efficiency. You will collaborate closely with IT Operations, Security, Compliance, and other Group IT teams to maintain high availability and operational resilience across Bavarian Nordic.
 

Key responsibilities

• Oversee daily monitoring of the Incident and Service Request processes across Group IT

• Provide monthly reporting across Group IT based on defined metrics

• Business IT Service Liaison for proactive Service improvements

• Manage recurring incidents across IT departments

• Handle escalations and user complaints in collaboration with IT Management

• Own and lead the Major Incident Management process including communication during Major Incidents

• Contribute to the optimization of monitoring and alerting systems for proactive issue detection

Are you our next pioneer?

To succeed in this role, you will need:

• 8+ years of experience in IT operations, incident management, or IT service management (ITSM)

• Excellent problem-solving skills and ability to perform under pressure

• Certifications in ITILv4/v5, ITIL Practice Manager or Managing Professional

• Experience with ITSM tools such as ServiceNow, Freshservice, or ServiceDesk+

• Full proficiency in English is required, proficiency in Danish is considered an asset 

You remain calm and structured under pressure, bringing clarity and direction in complex situations. With strong communication skills, you engage stakeholders with confidence and transparency. You are a collaborative and service-minded team player who builds trust across functions and cultures. Curious by nature, you are driven to improve processes and continuously enhance the user experience.

Why join us?

• Become part of a global biotech company with a strong mission in public health

• Join a collaborative and supportive team

• Enjoy great opportunities for professional development, including GxP training

• Participate in our active staff association with exciting social events and activities

• Benefit from EV charging stations and a convenient bus route (70E) from Humlebæk Station

Ready to make a difference?
We are interviewing on an ongoing basis and look forward to receiving your CV. A cover letter is not required.

Please note that we do support any visa sponsorship for this role.

We kindly request that headhunters or recruitment agencies refrain from contacting us regarding this position.

Bavarian Nordic is a global vaccine company with a mission to improve health and save lives through innovative vaccines. We are a preferred supplier of mpox and smallpox vaccines to governments to enhance public health preparedness and have a leading portfolio of travel vaccines. We are headquartered in Denmark and have manufacturing, research, and sales offices across Europe and North America.

Bavarian Nordic is an Equal Opportunity Employer. All qualified applications will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

For more information, visit www.bavarian-nordic.com

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