Incident Analyst Intern

Overview of the role:

This is an entry-level opportunity for someone looking to start their career in IT Operations and Incident Management. As an Intern, you will learn how technology services are monitored, how incidents are handled, and how teams work together to keep systems running smoothly.

You will be embedded within the Technology Operations team, supporting Incident Analysts with day-to-day tasks while gaining hands-on experience with industry-standard tools and processes.

What you’ll do:

• Assist with monitoring dashboards and alerting tools to help detect potential issues

• Shadow experienced analysts during incident triage, classification, and resolution

• Help document incidents by updating tickets with accurate information and timelines

• Learn to use our ticketing and communication tools (Jira, Confluence, Slack)

• Participate in post-incident reviews to understand root cause analysis

• Assist with administrative tasks such as updating documentation and Knowledge Base articles

• Support shift handovers by preparing summaries and status updates

• Contribute ideas for improving processes or documentation

• Leverage the power of AI to improve the overall Incident Management process

• Complete assigned learning modules and certifications (e.g., ITIL Foundation)

What you’ll bring:

• Currently pursuing or recently completed a degree in IT, Computer Science, or a related field

• Basic understanding of IT concepts (networking, operating systems, applications)

• Strong written and verbal communication skills

• Eagerness to learn and ask questions

• Ability to work in a team environment

• Reliable and punctual, with flexibility for shift-based work

• Curious, proactive, and calm under pressure

Why choose us:

Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.

• 30 days paid leave annually

• Health and Dental Insurance for you, your partner and your children (if you all live at the same address)

• Personal life insurance and disability coverage

• A sports’ card membership valid across the country

• Discounts as a compliment form us among different services

• Monthly food vouchers

• Free snacks, fruits and drinks in the office

Equal opportunities:

At Flutter we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.

We welcome you to let us know whether you have any accessibility needs. Your journey with us is focused on ensuring you have what you need to be your best self.

Learn more about the works we are doing on Inclusion and Belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/

The group:

Flutter Functions is a proud member of the Flutter Entertainment family, a worldwide leader in sports betting, gaming, and entertainment. We're not just another company; we're part of the FTSE 100 index on the London Stock Exchange and listed on the New York Stock Exchange (NYSE). What sets us apart is our exceptional blend of brands, top-notch products, and a global presence that spans across 40 countries. What truly defines us is our commitment to ensuring that the thrill of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide