Incentive Coordinator

Job Description

It’s about people before it’s about anything else.  

Are you known for your attention to detail and exceptional organizational skills? Are you described as someone with an inquisitive mind and an innovative personality? Are you ready to facilitate all the moving pieces to help deliver a seamless experience? If so, being an Incentive Coordinator with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As an Incentive Coordinator, you are investing in our people. You will work with lines of business to develop new and existing incentive programs for our Frost employees. You love to see hard work rewarded. You will use your specialized knowledge to create and implement business data rules within the incentive system and monitor, test, and validate the results of the program. You never back down from a challenge. More than that, this role is about constant improvement and doing so with our signature all-win approach in mind.

What you’ll do:

• Work with lines of business to develop new and existing incentive programs

• Create and implement business data rules within incentive system. Monitor, test, and validate results of program design and uploads

• Coordinate administrative efforts between vendors, system support, and incentive analyst in order to provide the best user experience

• Provide one on one assistance to incentive participants. Help personnel navigate the system as well as understand incentive program details and resolve errors

• Maintain system design documentation and operation guides for each incentive program

• Develop reports on incentive results and measurements. Evaluate effectiveness/competitiveness of the programs and present plan management with suggestions

• Regularly visit with incentive participants to communicate and reinforce program design, process, rules, etc.

• Query various systems to investigate any data integrity issues

• Ensure timely data processing for incentive payout through Payroll

• Coordinate the reassignment of customers upon any portfolio owner changes

• Responsible for updating various systems of record with all pertinent information so that data is accurate, up to date, and synchronized. This includes the Officer Portfolio Table and the Bank Control Record

• Work with internal auditors to ensure that system and business requirements are met

• Always taking action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• 3+ years experience with relational data system

• 2+ years banking experience

• Proficient in Microsoft computer applications

• Excellent written and verbal communication skills

• Experience with SQL programming language

Additional Preferred Skills:

• Experience with Xactlyincent

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.