People Hub Coordinator

At Arm, our people are the driving force behind everything we achieve. To remain at the innovative forefront of technology, we invest in exceptional talent and cultivate the conditions needed for our team to thrive. We're establishing a team known not only for breakthrough results, but for a culture that inspires, challenges, excites and engages the people who are part of it.
Job Overview:
This is a fantastic opportunity to build deep expertise across the full People function within one of the world's leading technology companies.
As part of Arm's global People Hub team, you'll provide first-line support to employees and managers across the business, ensuring every interaction is efficient, accurate, and people-focused. You'll guide employees through key moments in their employment lifecycle, respond to questions, continuously improve processes, and keep our People Hub knowledge up to date to enable and promote seamless self-service.
Responsibilities:

• Respond to and work to resolve all first line People queries, providing superb customer service through the live chat and cases
• Triage and direct non-routine or complex queries to the appropriate team members within the Arm People Group for input, collaboration, research and ultimately - resolution
• Support People Team with improvements to People Hub content and processes based on data analysis and feedback from internal customers
• Support new joiners through their onboarding process into Arm
• Processing changes within Success Factors, our HRIS - such as lateral moves, leave of absence, terminations, data changes or corrections
• Ensure data integrity for all employee and company records through a well-maintained and well-organized process
• Champion and support the strategic execution and achievement of all local, regional, and global People Enablement goals, priorities, and objectives

Required Skills and Experience :

• Excellent communication and interpersonal skills
• Proven problem-solving capabilities and a strong customer service mind set
• Strong global perspective working across multiple geographies, time zones, cultures and business groups
• Excellent attention to detail while guiding of tasks through to completion
• Proactive approach delivering results must be a self-starter with learning agility
• Highly organized with excellent prioritization and planning skills
• Confident to make suggestions that will enhance processes and promote partnership and teamwork
• Solid grasp of data compliance and confidentiality including GDPR and HIPPA regulations

Salary Range:
$59,900-$81,100 per year
We value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.
Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [email protected] . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.