The Inbound Sales Representative is responsible for handling incoming inquiries and leads, converting them into sales by understanding customer needs, providing solutions, and building relationships, typically through phone, email, or chat.
Inbound Sales Representative responsibilities and essential job functions include, but are not limited to the following:
Receive inbound prospect calls and inquiries, diligently follow up on company-generated sales leads through website traffic, social media, referrals, emails, or other communication methods.
Proactively source potential customer data from various channels to qualify customers/prospects; conduct market research and surveys to collect insights about potential customer.
Actively listen to potential customers, identifying their needs and challenges, and understanding their specific requirements.
Use sales techniques to deliver effective sales pitches and scripts tailored to specific customer needs and interests, aiming to convert potential customers into active customers.
Provide comprehensive details about solutions and products/services, addressing customer inquiries effectively.
Accurately document customer details, responses, and transactional information, maintaining a meticulous log of interactions and lead progress in CRM system.
Establish and maintain positive relationships with customers to foster trust and loyalty through prompt follow up to address any outstanding issues, provide updates, and ensure satisfaction.
Collaborate with other departments to ensure smooth operations and customer satisfaction.
Responsible for achieving or exceeding individual and team sales targets.
The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization.
Qualifications, Knowledge, Skills, and Abilities:
High School diploma, GED
Call Center or Inside Sales experience highly desired
- Excellent interpersonal skills with the ability to build rapport with potential clients
- Strong customer service orientation and ability to handle customer inquiries effectively
- Self-motivated, with high energy and an engaging level of enthusiasm
- Anxious to learn and grow professionally. Coachable and can easily take direction.
Strong communication skills, both written and oral, and interpersonal skills, with the ability to clearly and effectively communicate with both internal and external business partners
- Ability to multitask in a fast-paced environment with rapidly changing priorities, meet deadlines, work well under pressure, and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service
- Proficient in Microsoft Office Suite
Ability to read, write, and speak English fluently
R+L Global Logistics will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Global Logistics will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for an assessment or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law.
Skills Required
- High school diploma or GED
- Call center or inside sales experience
- Excellent interpersonal skills and ability to build rapport with potential clients
- Strong customer service orientation and ability to handle customer inquiries effectively
- Self-motivated, energetic, enthusiastic, coachable, and willing to learn
- Strong written, oral, and interpersonal communication skills
- Ability to multitask, meet deadlines, work under pressure, maintain confidentiality, and adapt to changing priorities
- Proficiency in Microsoft Office Suite
- Fluency in reading, writing, and speaking English
What We Do
We empower businesses worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be your complete global transportation solution.
