Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.
Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.
We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like:
SonarQube: The world’s leading AI code review and verification platform.
SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.
SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.
Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE:
Committed to our customers and community.
Obsessed with quality.
Deliberate in our decisions.
Effective as one team.
With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you.
As an Inbound Operations Specialist, you will be part of a small, high-impact team responsible for managing all inbound inquiries across Sonar’s primary contact channels, processing and routing emails from customers, partners, and prospects worldwide.
You will operate at the intersection of Sales, Finance, Legal, and Customer Success, ensuring that every inquiry is correctly triaged, actioned, or distributed to the right team without delay. From license key updates to commercial inquiries to billing support, the Distribution team keeps the business moving.
This is a fixed term contract of six months.
What you will do
- Monitor and manage high-volume shared inboxes, triaging and prioritizing inbound inquiries accurately and efficiently
Process license key update requests and migrations for SonarQube Server customers
Handle billing and payment inquiries for Online SonarQube Cloud customers, including payment failures, refunds, cancellations.
Support internal teams with license key requests
Collaborate with Sales and Renewals teams to capture, verify, and track purchase orders through to correct processing
Collect and share customer vendor/procurement forms, ensuring Deal Desk and Finance have complete, accurate information to progress deals
Partner with Sales Operations to ensure inbound leads are correctly captured, enriched, and routed into the CRM
Identify and prioritize commercial inquiries from customers and partners, routing them to the appropriate sales team members
Work cross-functionally with internal teams on communications for special projects, including marketing initiatives, product announcements, and system changes
Proactively flag recurring issues, edge cases, and process gaps to relevant teams to improve tools, routing rules, and overall customer experience
Use the CRM and internal resources to match customer records, review case history, and take appropriate action
Experience and qualifications
2+ years of experience in a customer facing role, ideally customer operations or customer service/support
Excellent communication skills and fluent in English, written and spoken.
Strong organizational skills with the ability to manage high volumes of concurrent tasks
Comfort working in shared inbox environments (Gmail or similar)
Ability to assess and route inquiries with high accuracy under time pressure
Strong ability to work effectively as part of a team in a fast-paced environment.
Ideally knowledge of Salesforce.com or a similar CRM
High comfort level working cross functionally with all departments
At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you need any accommodation, please reach out to us at [email protected].
All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.
We do not currently support visa candidates in the US.
Applications that are submitted through agencies or third party recruiters will not be considered.
What the Team is Saying
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What We Do
Sonar provides the essential verification layer for the AI-driven development era, ensuring all code—whether human-written or AI-generated—is code you can trust. Today, AI coding tools are generating explosive volumes of code. This has created an "engineering productivity paradox" : faster code writing doesn't automatically lead to faster, safer software delivery. The new bottleneck is verification. Sonar solves this. Integrating code quality and code security into a single platform (SonarQube), Sonar is the foundation for high performance software engineering, analyzing over 750 billion lines of code daily to ensure applications are secure, reliable, and maintainable. As an independent verification platform, Sonar enables organizations to securely develop at the speed of AI. We are driven by a deep belief in our people, a commitment to excellence, and an unwavering dedication to delivery. We operate as a united group where our collective success is the sum of each individual's contributions. Our company culture is driven by the values of CODE: Committed, Obsessed, Deliberate & Effective. This mindset reflects our culture of creativity, collaboration, and pride in the work we do. Rooted in the open source community, Sonar’s solutions support over 35 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by 7M+ developers worldwide, including ServiceNow, Booking.com, Deutsche Bank, AstraZeneca, and Ford Motor Company. Sonar is headquartered in Geneva, Switzerland with additional offices in Austin, Texas; Bochum, Germany; London, Singapore, and Tokyo. The company is rapidly growing with over 800 employees! Join us in our mission to solve the trillion-dollar challenge of bad code!
Why Work With Us
We are a product-first company, with a people-first culture. Every employee has the opportunity to grow and learn. We promote from within, provide regular feedback and professional development opportunities, value the right to fail along with respect and kindness and work with team members to achieve their full potential.
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Sonar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Sonar, we require employees to come into the office 3 days/week.
