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Growth Marketing Agency focused on ecommerce, advertising, PR and creative solutions.
The Role
Handle inbound calls and inquiries for e-commerce and marketing services; assist with orders, returns, refunds, and account questions; document interactions in the CRM; escalate and coordinate with internal teams to resolve issues while meeting service metrics.
Summary Generated by Built In
Inbound & Outbound Caller - STERRY Limited
Location: Remote
Job Type: Full-time
Join a dynamic growth marketing agency where precision meets creativity
At STERRY, we're not your average marketing agency—we're the rocket fuel behind crowdfunding and e-commerce success. Since day one, we've helped clients generate over $100 million in trackable online revenue through strategies rooted in measurable performance.
The Role
We are looking for a proactive and customer-focused Inbound & Outbound Caller to manage incoming calls, proactively handle outbound calls, and inquiries for our e-commerce, public relations, and marketing services. The ideal candidate is an excellent communicator who can provide exceptional customer support, assist with order- and service-related concerns, and ensure every customer interaction reflects our commitment to quality and professionalism.
What You'll Do
Send your resume and a short cover letter via our Jazz HR portal. Only shortlisted candidates will be contacted.
STERRY Limited is an equal opportunity employer.
Location: Remote
Job Type: Full-time
Join a dynamic growth marketing agency where precision meets creativity
At STERRY, we're not your average marketing agency—we're the rocket fuel behind crowdfunding and e-commerce success. Since day one, we've helped clients generate over $100 million in trackable online revenue through strategies rooted in measurable performance.
The Role
We are looking for a proactive and customer-focused Inbound & Outbound Caller to manage incoming calls, proactively handle outbound calls, and inquiries for our e-commerce, public relations, and marketing services. The ideal candidate is an excellent communicator who can provide exceptional customer support, assist with order- and service-related concerns, and ensure every customer interaction reflects our commitment to quality and professionalism.
What You'll Do
- Answer inbound calls from customers, clients, and business partners in a professional and friendly manner.
- Proactively make outbound calls when necessary to follow up on customer inquiries, confirm order details, or provide delivery updates.
- Respond to inquiries related to products, online orders, deliveries, marketing campaigns, and company services across both retail and wholesale channels.
- Assist customers with order tracking, returns, exchanges, refunds, and general account inquiries.
- Support wholesale and retail order processing by helping customers place new orders, verifying product availability, and accurately entering order details into the system.
- Handle client inquiries regarding marketing or PR services and direct them to the appropriate team when needed.
- Manage email support for both retail and wholesale customers, responding to initial order inquiries, order confirmations, and post-purchase questions.
- Ensure timely and professional email correspondence, addressing customer concerns and providing accurate information regarding products, pricing, and shipping.
- Accurately document all customer interactions—both inbound calls and outbound communications—and maintain up-to-date records in the CRM system.
- Resolve customer concerns promptly or escalate complex issues to the appropriate department.
- Escalate complex or unresolved issues to the appropriate department (E-commerce, Marketing, PR, Operations, or Wholesale & Retail teams) with clear and thorough documentation.
- Meet or exceed customer service performance metrics, including response time, call quality, email reply speed, and customer satisfaction scores.
- Education: Bachelor’s degree in Communications, Business, or related field is a plus— but what truly matters is what you can build. A standout portfolio or equivalent hands-on experience is just as valued.
- At least 2 years of customer service, call center, e-commerce, or client support experience is preferred.
- Excellent verbal and written English communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Comfortable using CRM systems, order management platforms, and basic office software.
- Ability to multitask and work efficiently in a fast-paced environment.
- Willingness to work flexible schedules when required.
- Experience supporting e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, or similar).
- Familiarity with digital marketing, public relations, or client services is a plus.
- Strong attention to detail and organizational skills.
- Customer-first mindset with a positive and professional attitude.
- Ability to build rapport with customers and clients while maintaining professionalism.
Send your resume and a short cover letter via our Jazz HR portal. Only shortlisted candidates will be contacted.
STERRY Limited is an equal opportunity employer.
Skills Required
- At least 2 years of customer service, call center, e-commerce, or client support experience
- Excellent verbal and written English communication skills
- Strong problem-solving and conflict-resolution abilities
- Comfortable using CRM systems, order management platforms, and basic office software
- Ability to multitask and work efficiently in a fast-paced environment
- Willingness to work flexible schedules when required
- Bachelor's degree in Communications, Business, or related field (or equivalent portfolio/experience)
- Experience supporting e-commerce platforms (Shopify, WooCommerce, Amazon)
- Familiarity with digital marketing, public relations, or client services
- Strong attention to detail and organizational skills
- Customer-first mindset with a positive and professional attitude
- Ability to build rapport with customers and clients while maintaining professionalism
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The Company
What We Do
STERRY is a Growth Marketing Agency focused on Crowdfunding, Advertising, PR & Creatives Solutions. Since inception, we've helped our clients raise $100M+ USD in direct trackable revenue through online channels such as crowdfunding or e-commerce. We work seamlessly to push through client’s limitations and think not just about the client’s brand, e-commerce, and marketing. Everything we do is directly translatable into online revenue.
