Jobs at STERRY

Handle inbound and outbound customer calls, email support, order processing, tracking, returns, refunds, and service inquiries. Document interactions in the CRM, resolve or escalate complex issues, support retail and wholesale customers, and maintain timely, professional communication while meeting customer service performance metrics.

Handle inbound and outbound customer calls, email support, order processing, order tracking, returns, refunds, delivery updates, and account inquiries for retail and wholesale customers. Document interactions in the CRM, resolve or escalate issues, and support inquiries about e-commerce, marketing, and public relations services while meeting customer service performance metrics.

Creates and optimizes digital and print advertising graphics across social media, display, email, and banner formats. Collaborates with marketing teams, maintains brand consistency, edits model photography, localizes multilingual creatives, and uses A/B testing and campaign data to improve ad performance. Manages multiple projects and delivers high-quality designs in a fast-paced remote environment.

Designs and optimizes digital and print advertisements across social media, display, email, and banner formats. Collaborates with marketing teams on campaign concepts, brand consistency, A/B testing, and performance improvements. Edits model photos, localizes promotional creatives for international markets, applies multilingual typography, researches design trends, and manages multiple projects in a remote, fast-paced environment.

Develop and optimize SMS and email retention strategies, automated lifecycle journeys, audience segmentation, personalization, and A/B tests. Analyze campaign performance, customer behavior, retention, churn, and conversion metrics to improve lifetime value. Collaborate with creative, content, design, and account teams while managing campaigns for multiple e-commerce, SaaS, and digital-first clients.

Develops and optimizes SMS and email retention campaigns for multiple clients, including automated lifecycle flows, audience segmentation, personalization, A/B testing, deliverability, and performance analysis. The role focuses on increasing engagement, repeat purchases, customer lifetime value, and reducing churn through data-driven CRM marketing strategies.

Handle inbound and outbound customer calls, email inquiries, order processing, tracking, returns, refunds, and service questions across retail and wholesale channels. Document interactions in CRM systems, resolve or escalate complex issues, support marketing and PR inquiries, and meet customer service performance metrics. The role requires strong English communication, e-commerce platform familiarity, accurate data entry, problem-solving, and flexibility for changing schedules.

Manage and optimize localized Shopify storefronts across multiple markets. Responsibilities include launching regional product pages and promotions, coordinating translations and creative assets, overseeing inventory and app integrations, conducting A/B tests, analyzing Shopify and Google Analytics data, managing update calendars, and supporting localization contributors. The role partners with marketing, creative, vendors, and fulfillment teams to improve conversions, customer experience, and international e-commerce performance.

Own and grow Amazon accounts from setup through scaling. Responsibilities include managing Seller and Vendor Central, optimizing listings and storefronts, running PPC campaigns, conducting keyword and competitor research, monitoring sales and advertising KPIs, coordinating with creative teams, and managing inventory, pricing, promotions, and marketplace compliance. The role requires hands-on experience launching Amazon stores from scratch and driving measurable e-commerce growth.

Manage and scale localized Shopify storefronts, including product listings, inventory, themes, apps, site performance, marketing campaigns, SEO, email, paid social, analytics, CRO, A/B testing, fulfillment workflows, and performance reporting. Coordinate with supply chain teams, manage app and development budgets, and optimize customer experience and e-commerce revenue across global markets.

Own Amazon accounts from setup through scaling, including listings, storefronts, A+ content, PPC campaigns, SEO, keyword research, competitor analysis, reporting, inventory health, pricing, and promotions. Collaborate with creative and marketing teams to improve conversion and revenue while managing multiple products or accounts. The role requires extensive Amazon store management experience and familiarity with Seller or Vendor Central, analytics tools, and e-commerce fulfillment.

Own Amazon accounts from setup through growth, including Seller/Vendor Central management, product listings, A+ content, PPC campaigns, keyword research, competitor analysis, reporting, inventory health, pricing, and promotions. Collaborate with creative and marketing teams to improve conversion and revenue while managing multiple products or accounts.

Manage and optimize localized Shopify storefronts across global markets. Responsibilities include launching regional product pages and promotions, coordinating translations and creative assets, overseeing inventory and app integrations, conducting A/B tests, analyzing Shopify and Google Analytics data, maintaining rollout calendars, and managing localization contributors. The role partners with marketing, creative teams, vendors, and regional stakeholders to improve conversion, customer experience, and store performance.

Lead the China growth strategy for a fashion brand, owning brand presence, creator and MCN partnerships, social commerce revenue, retention, localization, budgeting, and profitability. Drive KOL/KOC campaigns on Xiaohongshu, conversion-focused video and livestream commerce on Douyin, and community and repeat purchases through WeChat Mini Programs. The role requires building a lean DTC business from scratch and managing GMV, CAC, and margin.

Own Amazon accounts from setup through growth, including listings, storefronts, brand assets, PPC campaigns, SEO, pricing, promotions, inventory health, and performance reporting. Conduct keyword and competitor research, optimize conversion, coordinate with creative teams, and manage multiple products or accounts. The role requires scaling Amazon stores from scratch and maintaining expertise in marketplace policies, algorithms, analytics, and fulfillment operations.

Own Amazon channel strategy and execution, including Seller and Vendor Central setup, product listings, A+ content, storefront optimization, PPC campaigns, keyword research, competitor analysis, performance reporting, inventory health, pricing, and promotions. Collaborate with creative and marketing teams to improve conversion, scale revenue, and maintain compliance with Amazon policies and best practices across multiple products or accounts.

Handle inbound and outbound customer calls, email inquiries, order processing, tracking, returns, refunds, deliveries, and account concerns across retail and wholesale channels. Support e-commerce, marketing, and PR service inquiries, document interactions in CRM systems, resolve or escalate issues, and meet customer service performance metrics. Requires strong English communication, customer service skills, attention to detail, and familiarity with e-commerce platforms.

Manage and scale localized Shopify storefronts, including product listings, themes, apps, inventory, and site performance. Develop digital marketing strategies across SEO, email, and paid social; manage campaigns, analytics, CRO, A/B testing, and customer experience optimization. Oversee basic fulfillment workflows, coordinate inventory and logistics, produce performance reports, and manage app, theme, and development budgets.

Own Amazon accounts from setup through growth, including Seller and Vendor Central configuration, listing optimization, Amazon SEO, PPC campaign management, keyword research, competitor analysis, performance reporting, inventory health, pricing, and promotions. Collaborate with creative and marketing teams to improve storefront conversion and revenue while managing multiple products or accounts.

Manage and scale localized Shopify storefronts across international markets. Responsibilities include optimizing UX, SEO, product pages, promotions, inventory visibility, app integrations, analytics, A/B testing, translations, and regional payment and fulfillment settings. Coordinate marketing, creative, vendors, and localization contributors while maintaining rollout calendars and improving conversion performance through Shopify and customer behavior insights.