Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
We’re Looking For:
The responsibility of the Impound Coordinator position is to develop and maintain strong customer service skills and support their respective team and Sr. Account Manager in every aspect of PAR North America’s business. The Impound Coordinator must become proficient in their respective department (recovery) and service all clients, recovery vendors, and customers.
You Are:
Excellent organizationally and have great communication skills. Must be able to communicate verbally clearly and effectively and in writing.
Must be very detailed and be able to document details clearly
Must be able to multi-task, work under pressure, and at a fast pace.
Competent in Google products: Google and Gmail
Successful at implementing and assuring adherence to all company policies and procedures.
Demonstrative of a commitment to stated values and business ethics.
Exhibiting professional excellence and consistently work as a teammate, supporting other members of the team.
You Will:
Maintain excellent customer service, strong telephone support and ability to answer or research the answer to client, agent, or customer questions.
Identify issues as they arise, facilitate a solution, escalate as needed and follow up to confirm resolution.
Assign or reassign recovery vendors as needed.
Monitor and process accounts in all internal system queues as directed.
Maintain daily and weekly reports per client or management request using Google Sheets.
Act as liaison between client, customer and recovery vendor.
Utilize knowledge of multiple computer systems, such as the internal operating system, Google products, third party vendor systems and integration partner systems.
Maintain a high level of accuracy and productivity in all daily activities.
Perform other duties as directed by PAR Management.
Prioritize your queue daily to ensure follow- up dates are worked and are completed on time.
Complete new queue and new flipper accounts within 24 hours of PAR receiving them.
Follow up on approvals and documents with clients every 48 hours.
Follow up on all active assignments every 24 hours to ensure the recovery vendor has everything needed and is working to secure the unit.
Must Have’s:
High School Diploma or equivalent is required.
Bachelor’s degree is preferred.
Previous customer service experience is required.
Collections or recovery experience preferred.
Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of
Skills Required
- High school diploma or equivalent
- Previous customer service experience
- Excellent verbal and written communication skills
- Strong organizational and documentation skills
- Ability to multitask, work under pressure, and work at a fast pace
- Competence with Google products, including Google and Gmail
- Ability to implement and adhere to company policies and procedures
- Bachelor's degree
- Collections or recovery experience
OPENLANE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OPENLANE and has not been reviewed or approved by OPENLANE.
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Leave & Time Off Breadth — PTO is often described as generous and sometimes front‑loaded, with flexible scheduling and a paid volunteer day supporting work‑life balance.
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Healthcare Strength — Health coverage is considered decent and includes medical, dental, vision, HSA seed money, and employer‑paid disability and life insurance.
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Retirement Support — Retirement offerings include a 401(k) with company match and immediate vesting in the U.S. (or RRSP in Canada), providing a solid foundation for savings.
OPENLANE Insights
What We Do
We’re a tight-knit team of fearless entrepreneurs and diverse waybuilders redefining how used cars are bought and sold everyday. We make wholesale easy so our customers can be more successful – by building the world’s greatest digital marketplaces for used vehicles. Our team helps the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions drive their businesses forward everyday. Looking for your next adventure? From creative design to engineering, software development to manufacturing, to marketing and finance - your journey can start here. Explore our roles today: corporate.openlane.com/careers
