The Import Manager is responsible for providing high level support and supervision of a team handling all aspects of air and ocean freight import (transport and customs) services. Candidates must have a strong understanding of the governmental compliance requirements of an import transaction and a strong freight forwarding background. Our ideal candidate will have a proven track record of business growth, department leadership, account management, and enforcing company policies and procedures. 

 
Responsibilities: 
 

• Drive business growth and profitability while managing departmental budget and P&L. 
• Support daily operation of the department to ensure that customer requirements are met, including but not limited to: RFQ’s, One-off-Quotes, initiating freight pickups, interfacing with 3rd party warehousing, interfacing with airline/ocean carrier and invoicing customers. 
• Manage relationships with all customers assigned to the team and assist with customer complaint resolution. 
• Understand all departmental operational functions – i.e. billing, tracking, transportation, entry writing, operational systems, etc.  
• Troubleshoot and resolve escalated and complicated operational and accounting issues. 
• Ensure compliance with customer SOPs, US government agency regulations, and Company Corporate Compliance & Training standards. 
• Identify and develop ways to improve current operational processes that meet Company Corporate Compliance, Training standards and SOPs and customer SOP requirements.
• Delegate tasks and project work within the team and provide hands-on support to meet fluctuating volume and staffing levels. 
• Evaluate staffing needs, conduct interviews, hire new staff, and provide employee orientations and training for team members. 
• Actively develop and mentor team members on an ongoing basis; build positive morale and offer assistance when needed. 
• Manage team performance by conducting performance evaluations and disciplinary and corrective action where needed. 

Required Qualifications:
 

• Minimum 7 years of Import Air/Ocean and Customs brokerage experience at a supervisory level or above. 
• Strong commercial focus and tactical application.  
• Advanced understanding of industry terminology, government regulations, and operational processes related to international shipping both ocean and air transport modes. 
• Experience in Freight Forwarding, NVOCC, and Entry Writing. 
• Proficiency in Outlook, Word, Excel and operational systems. 
• Excellent organizational, planning and follow-up skills. 
• Ability to follow complex instructions.
• Ability to multi-task and prioritize. 
• Ability to exercise excellent judgment and make decisions based on clear understanding of US and Mallory Compliance regulations. 
• Ability to work under pressure in a very time-sensitive environment while maintaining positive morale. 
• Ability to collaborate as well as applying independent critical thought and analysis to complex problems. 
• Excellent written and oral communication skills. 
• Excellent customer service skills. 
• A team player and leader by example.  
• Quick learner who enjoys a challenge with a can-do attitude. 
• LCB Required. 

Preferred Qualifications: 

• Experience using operating system CargoWise One. 
• Tactical experience in managing Air /Ocean consolidation programs. 
• Experience working with routed transactional accounts. 
• Associate degree or higher. 
• Prior supervisory or higher experience in department oversite or A-Z import transactions. 
• CCS  

Headhunters/Staffing Agencies: please refrain from reaching out to our staff about this position to offer your services.