Import Export Officer

About us

Solenis is a leading global provider of water treatment, process and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, lubricants, degreasers, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of more than 23,000 professionals in >160 countries across six continents. Solenis is a 2026 Best Managed Company Gold Standard honoree. 

About the role

The Import & Export Officer is responsible for managing end-to-end import and export operations for Diversey and Selenis, ensuring all shipments, customs clearances, and trade compliance activities are executed accurately, efficiently, and in accordance with applicable regulations. The role serves as the key liaison between customs brokers, freight forwarders, shipping lines, overseas suppliers, and internal stakeholders to ensure smooth and timely cargo movement while minimizing clearance delays and logistics costs.

Key Responsibilities

• Manage all import and export activities in accordance with company policies and applicable national regulations.
• Prepare, collect, review, and maintain all import/export documentation to ensure completeness, accuracy, and compliance.
• Organize and coordinate customs clearance activities with brokers, clearing agents, freight forwarders, and relevant authorities.
• Review and verify shipping documents, customs declarations (PIB), permits, certificates, and other supporting documentation prior to submission.
• Ensure timely and accurate customs clearance to prevent shipment delays, demurrage charges, and operational disruptions.
• Liaise closely with customs brokers and government authorities to ensure compliance with import/export regulations and customs requirements.
• Monitor and stay updated on changes in national and local customs regulations, import/export requirements, and trade compliance policies.
• Coordinate with QA and relevant internal teams to ensure all required test reports, certificates, permits, and supporting documents accompany shipments.
• Maintain effective communication with overseas suppliers, shippers, and origin offices to ensure documentation readiness before shipment.
• Build and maintain strong relationships with freight forwarders, customs brokers, shipping companies, trucking companies, port authorities, and regulatory agencies.
• Identify opportunities for logistics cost savings and process improvements through freight optimization and negotiation with service providers.
• Supervise and coordinate import/export activities to ensure accuracy, compliance, and adherence to company procedures.
• Prepare reports and provide visibility on shipment status, customs clearance progress, and potential operational risks.
• Support issue resolution related to shipment discrepancies, customs queries, documentation errors, and clearance delays.
• Ensure compliance with Health, Safety, and Environmental policies and promote safe working practices at all times.

Requirements

• Bachelor's Degree in Logistics, Supply Chain, Maritime Studies, Industrial Engineering, Business Administration, or a related field.
• Minimum 5 years of experience in Import & Export, Customs Clearance, International Logistics, Freight Forwarding, or Customs Brokerage.
• Strong knowledge of Indonesian customs regulations, import/export procedures, and international trade compliance requirements.
• Hands-on experience managing customs clearance activities and coordinating with customs brokers and freight forwarders.
• Proven experience reviewing shipping documents and customs declarations (PIB) with a high level of accuracy and attention to detail.
• Understanding of shipping documentation, customs permits, import licenses, certificates, and related regulatory requirements.
• Familiarity with royalty-related import processes and customs requirements is an advantage.
• Strong understanding of the transportation, shipping, and logistics industry.
• Experience in logistics cost optimization, process improvement initiatives, and operational efficiency projects.
• Familiarity with SAP and proficiency in Microsoft Excel.
• Good English communication skills, particularly for written correspondence and coordination with overseas stakeholders.
• Strong problem-solving, coordination, and stakeholder management skills.
• Ability to manage multiple shipments, priorities, and deadlines in a fast-paced environment.