Location: Any CSI office. Open to location discussion.
JOB SUMMARY
Implementation Specialists are responsible for executing solution and application implementations for existing and new customers. They focus on and are typically assigned to implementations of one or more smaller solution(s) from lower complexity software and/or smaller customers. Their projects include new conversions and mergers that are positioned with relatively low intensity.
Specific activities Implementation Specialists perform may include customer data conversion and configuration, go-live transition, and/or a combination of both.
KEY RESPONSIBILITIES
- Subject Matter Expert of the Time Deposit application
- Effectively communicates and interacts with the customer.
- Provide onsite and remote support and training for customer banks.
- Ability to reconcile core applications to general ledger system.
- Write integration for time deposit products.
- Performs other duties as assigned.
Transition specific tasks
- Prepares and delivers solution training to end users.
- Provides initial go-live, hyper-care, support; prepares and executes the transition plan for on- going customer support.
- Supports post-implementation issue resolution and training, as necessary.
PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING
- Application configuration is complete and accurate.
- Customer is properly trained for use of the systems.
- Customer is effectively supported during the project transition period.
- All parts of the implementation process are successful, and the customer is satisfied.
JOB REQUIREMENTS
Education & Certifications:
Education or job knowledge equivalent to college or university undergraduate education.
Experience:
The minimum amount of relevant work experience required to successfully perform the job is at least two (2) years.
Banking experience required.
Account reconciliation experience, preferred.
Required Skills:
- Solid understanding of Time Deposits, IRAs, Safe Deposit Boxes, ACH, and Transfers
- Communication skills - demonstrated verbal and written communication skills
- Task and detail orientation skills
- Ability to work with limited supervision in a team environment
- Reasoning skills - to think logically and interpret problems accurately
- Strong PC and Microsoft Office skills, particularly Excel
- Analytical skills - problem solving, pattern recognition, objectivity
- Account reconciliation experience
- Ability to work with all levels of bank management during a conversion
- Organization and time management skills
RELATIONSHIP BUILDING
This position requires regular contact both inside and/or outside the company.
DECISION MAKING
The position requires the use of judgment to plan and perform; general decisions are made to solve a problem or select a course of action for a standard or recognized method of operation.
SUPERVISION RECEIVED
General Supervision. Assignments are both task-oriented and objective-oriented. Work is reviewed for soundness of judgement and overall adequacy and accuracy.
WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel: Some travel required (30-40%).
Physical Demands:
The employee must be physically able to perform all essential job duties, with or without reasonable accommodation and shall be physically able to perform the tasks and/or functions listed above to the extent job-related and consistent with business necessity.
Not For Albany County, NY, California, Colorado,
Connecticut, Hawaii, Maryland, Nevada, New York City, Washington applicants.
CSI is a leading fintech, regtech and cybersecurity
solutions partner operating at the intersection of innovation and service. As a
trusted technology company, CSI excels at driving businesses forward with a
unique blend of cutting-edge solutions, decades of experience and a commitment
to authentic partnerships defined by our customer-first culture.
CSI is dedicated to providing challenging and
rewarding careers for our employees across the country and offers a competitive
compensation package, including health, dental and vision insurance, paid
vacation, 401k, and much more!
For more information about CSI, visit www.csiweb.com.
CSI is proud to be an Equal Opportunity Employer and
all qualified applicants will receive consideration for employment without
regard to race, color, religion, gender, gender identity, sexual orientation,
national origin, age, disability, veteran status, genetics, or any other
legally protected basis.
If you live less than one (1) hour drive from a CSI
office, you will be required to be hybrid in-office.
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What We Do
As a forward-thinking technology partner, we accelerate our delivery of cutting-edge solutions to empower our customers’ growth. CSI heavily invests in research and development, product partnerships and strategic acquisitions to provide the most innovative technologies—all while maintaining our service-first mentality.
We drive financial institutions and other businesses forward with a variety of services, including:
Core Banking
With more than 57 years as a leader in core bank processing, CSI’s enterprise banking solutions empower institutions to compete in an open banking environment while growing assets, developing additional revenue streams and reaching new customers by integrating the latest digital technologies.
Regulatory Compliance
As an established leader in compliance, top global brands trust CSI as their regtech partner and rely on us for our advanced compliance software—including industry-leading fraud and anti-money laundering solutions.
Managed Cybersecurity
CSI offers cloud-based cybersecurity services, with 24/7 monitoring, real-time incident remediation, seamless compliance integration and industry-leading support for enhanced threat mitigation.
IT Management
As one of the largest, most trusted managed services partners in the country, we take a consultative approach to IT management to provide a scalable, efficient IT enterprise that supports institutions’ growth and regulatory needs.
Document Distribution
From digital document delivery to cost-efficient print and mail services, CSI provides a full range of document distribution solutions to help financial institutions stay connected with their customers.
Advisory Services
CSI’s Advisory Services—which include IT governance, compliance and risk management services—deliver cost-effective solutions that reduce the time and expense of managing security and compliance while ensuring technology is aligned to business objectives.
