As an Implementation Project Manager in the Payments team, you will lead end-to-end client onboarding for complex treasury product implementations. You will be the single point-of-contact for clients, guiding them through every step and ensuring a seamless experience. Our team thrives on collaboration, creative problem-solving, and a commitment to operational excellence. You will help translate business requirements into actionable solutions, manage expectations, and drive projects to successful completion.
Job Responsibilities
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Lead global client onboarding and implementation projects for payments and receivables solutions
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Serve as the project manager and primary point-of-contact for assigned implementations
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Deliver a first-class, end-to-end client experience during complex treasury product implementations
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Manage client and internal partner expectations with consultative advice
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Scope client requests and translate business requirements into detailed specifications
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Document project scope, meeting agendas, minutes, and plans using MS Office tools
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Update workflow tools for status tracking and document repository
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Establish timelines and dependencies to exceed expectations
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Demonstrate creative problem-solving and awareness of risks and client impacts
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Escalate issues as needed to remove obstacles and ensure project success
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Foster teamwork and positive results through collaboration
Required Qualifications, Capabilities, and Skills
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Passion for delivering consistent, exceptional client and partner experiences
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Project management experience
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Comfort in a fast-paced, dynamic client-facing environment
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Strong communication, partnership, and influence skills
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Adherence to policy and procedures; ability to meet or exceed established SLAs
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Proficiency with collaboration tools (WebEx, Zoom, etc.)
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Willingness to learn and implement new, API-driven technologies
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Urgency in resolving issues and advancing projects
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Payments and receivables experience or eagerness to learn
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MS Office Suite proficiency
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Ability to assess, prioritize, and manage time effectively
Preferred Qualifications, Capabilities, and Skills
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Project management experience with complex treasury implementations
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Consulting or business analysis experience in ERP, systems integration, or API space
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Experience with workflow tools for project tracking
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Participation in business resource groups or innovation initiatives
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Experience leading teams through the adoption of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Skills Required
- Passion for delivering consistent, exceptional client and partner experiences
- Project management experience
- Comfort working in a fast-paced, dynamic, client-facing environment
- Strong communication, partnership, and influence skills
- Ability to adhere to policies and procedures and meet or exceed established SLAs
- Proficiency with collaboration tools such as Webex and Zoom
- Willingness to learn and implement new API-driven technologies
- Urgency in resolving issues and advancing projects
- Payments and receivables experience or eagerness to learn
- Proficiency with Microsoft Office Suite
- Ability to assess, prioritize, and manage time effectively
- Project management experience with complex treasury implementations
- Consulting or business analysis experience in ERP, systems integration, or API environments
- Experience with workflow tools for project tracking
- Participation in business resource groups or innovation initiatives
- Experience leading adoption of AI-enabled analytics, workflow automation, or intelligent process tools
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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