For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that connects everyone through communication.
What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts.
Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time.
We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be.
We take customer onboarding very seriously - we’re known for a ‘right first time’ approach when we set up in a practice and as an Implementation Analyst, you will have a huge impact in scaling Scribe usage and adoption across the NHS. Our products are designed for ease of use across the healthcare space, so ensuring our end users feel confident is essential - this is where you come in.
This role will be supporting our customers in new regions - at the moment, this is Scotland, Wales and Northern Ireland. This means we may require occasional travel to these areas (maximum once per month).
Running training sessions for our users on Accurx products: this could be online or in person in NHS settings across the UK, covering between 30-300 people per session
Demo-ing the full functionality of Accurx products: our products are updated regularly, so ensuring you’re fully up to speed on what’s new and what’s coming for our users is essential
Designing, building and testing new training content: you’ll get to deliver content how you want to and try new things
Using data, automation & AI to improve: we’re working on becoming truly AI native in 2026 and beyond, and we’re looking to adopt new practices to bring in automation and AI to make the lives of us and our end users even easier
You’re an engaging and captivating trainer
User and customer experience is a top priority to you
You pride yourself on building genuine relationships and partnerships
When you spot something not working, you're quick to raise the issue and be part of the solution
Versatility is your strong suit - you can work independently or as part of a team
You’ve used data, automation and AI to make life easier, either in your professional or personal life
You have a passion for healthcare, Tech for Good or the NHS - we can teach you what you need to know, but you have to be passionate about our mission to Solve Healthcare Productivity
You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to Fix Healthcare Communication
£32,000 - £45,000 salary + share options up to £7,000
Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life
Flexible Working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am-4pm
Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year
Family matters: We offer enhanced parental leave, fertility support and parental loss support
We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
Want to know more about the company or the hiring process? Check out our Careers page and Candidate hub.
Find us across social media: Medium, LinkedIn, X, Instagram and YouTube.
Skills Required
- Experience or capability as an engaging and captivating trainer
- Strong focus on user and customer experience
- Ability to build genuine relationships and partnerships
- Ability to identify problems and contribute to solutions
- Ability to work independently and collaboratively
- Experience using data, automation, or AI to improve processes
- Passion for healthcare, technology for good, or the NHS
What We Do
Accurx is where conversations happen with and about patients. Through one, easy-to-use platform, we help everyone involved in a patient’s care to communicate and collaborate. Whether you’re a patient or a healthcare professional, Accurx lets you connect seamlessly with the people you need to. We believe that healthcare runs on conversations - conversations in GP practices, on hospital wards, over the phone, text, video, email and from a patient’s home. That’s why we’re working toward a health system where everyone involved in patient care can communicate for the good of patients and healthcare staff. Every interaction on Accurx helps to build a better-connected healthcare system, where easy communication changes and saves lives every day.
