Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionWhy this role is important to us
The Screening team plays a critical role in helping our customers manage financial crime risk and meet regulatory obligations. As a Senior Implementation and Support Analyst, you will be a subject matter expert, supporting the successful implementation, optimisation and ongoing use of our Screening solutions. You will work with customers and offshore teams, driving operational excellence, influence product development and deliver outstanding customer outcomes through collaboration and knowledge sharing.
This is a hybrid role based in our London or Jersey office.
Work that matters – What you'll do
- Lead and help implement Screening solutions, ensuring successful customer onboarding, adoption and transition into business-as-usual support.
- Act as a Screening Subject Matter Expert, providing expertise on Sanctions, PEP and Watchlist data management.
- Partner with offshore operational and support teams, ensuring knowledge transfer, understanding and service delivery.
- Manage and resolve customer support cases across all severity levels and act as Incident Manager for issues.
- Identify and implement process improvements, driving efficiencies across systems and delivery activities.
What you'll need to bring to the role & Experian
- Expertise within Screening, Financial Crime, KYC or Compliance environments.
- Experience independently owning and deliver implementations, customer engagements and complex operational activities.
- Background working with and supporting offshore teams, including knowledge transfer, service management and collaboration.
- Experience with technology sanctions screening, PEPs, watchlists and customer due diligence processes.
- Excellent partner management, and project management, with the ability to manage customer escalations and lead resolution.
More about you
- Trusted subject matter expert who enjoys solving complex customer and operational challenges.
- Take ownership and accountability, ensuring projects, implementations and support activities are delivered successfully.
- Hold the know how for global delivery models within both onshore and offshore teams.
Additional information
Benefits package includes:
- Hybrid working - 40% office based
- Great compensation package and discretionary bonus
- Core benefits include pension, Bupa healthcare, Sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Internal Grade E/EB9
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
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Skills Required
- Expertise in screening, financial crime, KYC, or compliance environments
- Experience independently owning and delivering implementations, customer engagements, and complex operational activities
- Experience working with and supporting offshore teams, including knowledge transfer, service management, and collaboration
- Experience with technology sanctions screening, PEPs, watchlists, and customer due diligence processes
- Excellent partner management and project management skills
- Ability to manage customer escalations and lead resolution
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
