This role is an onsite opportunity.
Working Time: 40 hours/week. Monday – Friday. We are currently hiring for 02 kinds of shifts (please be specific in your application):
- Night shift: 10:00 PM – 07:00 AM
- Split shift: 8 AM - 12 PM (on-site) & 8 PM - 12 AM (work from home)
Work location: Helios Building, 5th Floor, Quality Tech Software Complex, District 12, Ho Chi Minh City.
As an Implementation Specialist, you will:
- Set up clients with new Trading Partners via a portal. Gather information from new trading partners.
- Build/Maintain Trading Partner records
- Coordinate with multiple internal teams to ensure the target go-live date for the customer is met
- Participate in problem-solving activities and escalate issues to relevant teams
- Report to team management as well as involved project coordinator
Requirements for Success:
- Proficient in English; Must be personable and confident in communication via telephone, and well-written professionally via email.
- Strongly knowledgeable in analyzing and solving problems
- Strong customer service etiquette and customer courtesy
- Familiar with Microsoft Office
- Able to work solo or as part of a team
- Must be able to manage time efficiently, prioritize tasks, and work well in a team setting, to reach team and department goals
- Can work under high pressure
- Strong communication skills (English), both written and verbal.
- Demonstrates the ability to work effectively in AI-augmented environments by applying AI tools to enhance productivity, while exercising sound human judgment and accountability.
- Identifies automation opportunities within existing processes
Skills Required
- Professional-level English communication (telephone and email)
- Strong problem analysis and problem-solving skills
- Customer service etiquette and courtesy
- Familiarity with Microsoft Office
- Ability to work independently and collaboratively in a team
- Time management, prioritization, and ability to work under pressure
- Ability to apply AI tools to enhance productivity and exercise sound judgment
- Identify automation opportunities within existing processes
- Multi-tasking (preferred)
- Interpersonal skills (preferred)
- Customer service experience (preferred)
TrueCommerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TrueCommerce and has not been reviewed or approved by TrueCommerce.
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Leave & Time Off Breadth — Time off and flexibility are described as strong, with generous PTO, many holidays, and occasional summer hours in some regions. These practices are associated with good work-life balance across many teams.
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Flexible Benefits — Work location options span remote, hybrid, and onsite, and benefits are tailored by country. This flexibility and regional tailoring make the package feel adaptable to different circumstances.
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Retirement Support — Retirement programs with employer contributions, including a 401(k) with match in the U.S., are part of the core package. This provides a stable foundation for long-term financial planning.
TrueCommerce Insights
What We Do
At TrueCommerce, we empower businesses to improve their supply chain performance and drive better business outcomes. Through a single connection to our high-performance global supply chain network, businesses receive more than just EDI, they get access to a fully-integrated network that connects their customers, suppliers, logistics partners, and internal systems. Our cloud based fully-managed services help businesses achieve end-to-end supply chain management, streamlined delivery, and simplified operations. With 25+ years of expertise and trusted partnership, TrueCommerce helps businesses reach their true supply chain potential today, while preparing them for the future with our integration-agnostic network. That’s why thousands of companies — from SMBs to the global Fortune 100, across various industries — rely on us. To learn more, visit www.truecommerce.com.
