Jobs at TrueCommerce

Owns end-to-end recruiting across North America, including proactive sourcing, candidate experience, hiring-manager partnership, talent-market advising, leadership hiring support, employer branding, and recruitment process improvements. The role influences hiring decisions, develops talent pipelines for niche and high-volume roles, and aligns talent strategy with business priorities.

Serve as the technical advisor for complex B2B integration sales opportunities. Lead technical discovery, solution design, demonstrations, technical validations, proofs of concept, objection handling, and customer handoffs. Partner with Account Executives, Product, Implementation, and Services teams to advance deals, improve technical win rates, reduce implementation risk, and translate EDI, API, supplier enablement, and ERP-integrated solutions into business value.

Leads TrueCommerce’s EMEA technology operations hub and a five-person infrastructure team. Oversees regional infrastructure, network, database, site reliability, application support, incident and change management, monitoring, identity, backup, recovery, automation, vendors, budgets, and compliance. Translates global infrastructure standards into regional execution while representing EMEA priorities to global leadership. Develops talent, improves operational efficiency, and strengthens service reliability across cloud, hybrid, and on-premises environments.

Manage high-volume EDI add-on implementation projects for existing customers, coordinating customers, trading partners, and internal mapping, integration, and connectivity teams. Serve as the primary liaison, gather requirements, communicate updates, resolve issues, maintain project documentation, and deliver implementations within an 18-day target.

Manages and expands strategic channel partnerships within the Microsoft Dynamics 365 F&SCM ecosystem. Responsibilities include recruiting and onboarding partners, developing growth strategies, enabling partner teams, managing executive relationships, driving partner-sourced revenue, tracking KPIs and forecasts, conducting business reviews, supporting joint sales and marketing initiatives, and addressing escalations. The role requires strong sales, negotiation, relationship management, ERP, SaaS, EDI, and supply chain expertise, with travel of up to 25%.

Serve as a technical advisor during complex B2B integration sales, leading discovery, solution design, demonstrations, technical validations, proofs of concept, objection handling, and implementation handoffs. Partner with Account Executives, Product, Implementation, and Services teams to advance opportunities, improve technical win rates, gather customer feedback, and create reusable sales assets. The role requires expertise in ERP processes, systems integration, EDI, APIs, iPaaS platforms, and German-language customer engagement.

Customer-facing role supporting and implementing a Vendor Managed Inventory (VMI) solution. Provide day-to-day customer support, analyse performance to improve KPIs, coach customers, coordinate onboarding, assist sales demos, relay feedback to product development, and manage multiple priorities to deliver exceptional customer outcomes.

The Implementation Consultant will configure setups, coordinate testing with partners, work with internal teams, and document requirements to ensure successful client go-live dates.

Provide production support for EDI and integration issues, troubleshoot and resolve complex customer tickets, communicate status to clients and internal teams, collaborate with trading partners and other departments, and identify automation opportunities to improve processes.

Leads an EMEA enterprise client management team responsible for retention, expansion, renewals, and customer relationships. Manages quota-carrying Account Managers and Key Account Managers, coaches teams, develops strategic account plans, monitors customer health and churn risk, and personally manages executive relationships and escalations. Partners with Sales, Services, Support, and Product while establishing scalable processes, playbooks, and performance routines to achieve net retention and growth targets in a SaaS environment.

Lead multiple global software development departments delivering B2B integration solutions. Define engineering strategy and roadmaps, enforce SDLC, CI/CD, automated testing, and compliance (ISAE3402). Drive architecture oversight, delivery excellence, cross-functional alignment, and people leadership across distributed teams to ensure secure, scalable, high-quality SaaS products and continuous improvement.