Jobs at TrueCommerce

The Senior Application Security Engineer will operate and mature the application security program by integrating SAST, DAST, and SCA into CI/CD pipelines, managing vulnerabilities, conducting threat modeling and architecture reviews, and guiding secure development. The role includes automating AppSec workflows with LLMs, assessing AI-enabled feature risks, supporting incident response and audits, developing security standards, and reporting risk and remediation metrics while partnering closely with engineering and TechOps.

Lead TrueCommerce’s 12-month ISO/IEC 27001:2022 certification program from gap assessment through Stage 2 audit and handover. Responsibilities include ISMS scoping, risk assessment and treatment, documentation, control implementation, evidence collection, awareness training, internal audit, management review, certification-body coordination, and corrective actions. The role also supports and coaches the existing GRC analyst and builds sustainable internal ISMS capability.

Investigate and respond to security incidents, resolve security findings, manage endpoint vulnerabilities, maintain endpoint security controls, and improve security workflows. The role uses Microsoft and Palo Alto security platforms, coordinates remediation across technical teams, develops scripts and queries, tunes detections, documents investigations, supports threat hunting, and participates in an on-call rotation.

Manage a portfolio of infrastructure and TechOps projects, including data center migrations, network and firewall upgrades, disaster recovery testing, security platform transitions, and audit readiness. Lead planning, change windows, cutovers, budgets, vendors, risks, compliance evidence, and executive reporting across concurrent initiatives. Coordinate engineers, architects, InfoSec, Finance, and business stakeholders while driving delivery without owning technical architecture decisions.

Owns strategic relationships with high-value enterprise customers, driving retention, renewals, expansion, adoption, and revenue growth. The role manages executive relationships, success plans, customer health, negotiations, business reviews, and cross-functional issue resolution. Responsibilities include maintaining CRM records, identifying churn risks, building expansion pipeline, and advising customers on complex SaaS and integration environments. The manager must exceed retention and upsell targets while serving as the customer advocate internally.

Own and grow a portfolio of existing clients across Europe, serving as the primary relationship owner and trusted advisor. Drive revenue, bookings, upsell, cross-sell, pipeline generation, account expansion, and customer satisfaction. Collaborate cross-functionally on delivery and customer success while identifying process improvements. The role requires remote work across EMEA, approximately 20% travel, and adoption of AI-enabled sales technologies. Experience with SaaS, EDI, ERP, or supply chain solutions is desirable.

Establishes and tests EDI connectivity for new trading partners, maintains mapping specifications and test instructions, manages partner relationships, and troubleshoots production communication errors. The role requires expertise in connectivity methods such as FTP, AS2, and VAN, familiarity with X12 and XML file formats, SOP contributions, and English communication skills. This is an onsite position in Ho Chi Minh City with day or split-shift scheduling.

Administer Windows Server, IIS, Azure, Active Directory, and Kubernetes environments across production and nonproduction systems. Respond to incidents, participate in on-call support, maintain backups and certificates, manage monitoring and alerts, and support production deployments. Validate release readiness, maintain rollback plans, document procedures, and contribute to post-incident reviews. Automate repetitive tasks, support infrastructure-as-code initiatives, and collaborate with DevOps, QA, and engineering teams on platform modernization and reliability.

Serve as the technical advisor for complex B2B integration sales opportunities. Lead technical discovery, solution design, demonstrations, technical validations, proofs of concept, objection handling, and customer handoffs. Partner with Account Executives, Product, Implementation, and Services teams to advance deals, improve technical win rates, reduce implementation risk, and translate EDI, API, supplier enablement, and ERP-integrated solutions into business value.

Leads TrueCommerce’s EMEA technology operations hub and a five-person infrastructure team. Oversees regional infrastructure, network, database, site reliability, application support, incident and change management, monitoring, identity, backup, recovery, automation, vendors, budgets, and compliance. Translates global infrastructure standards into regional execution while representing EMEA priorities to global leadership. Develops talent, improves operational efficiency, and strengthens service reliability across cloud, hybrid, and on-premises environments.

Manages and expands strategic channel partnerships within the Microsoft Dynamics 365 F&SCM ecosystem. Responsibilities include recruiting and onboarding partners, developing growth strategies, enabling partner teams, managing executive relationships, driving partner-sourced revenue, tracking KPIs and forecasts, conducting business reviews, supporting joint sales and marketing initiatives, and addressing escalations. The role requires strong sales, negotiation, relationship management, ERP, SaaS, EDI, and supply chain expertise, with travel of up to 25%.

Customer-facing role supporting and implementing a Vendor Managed Inventory (VMI) solution. Provide day-to-day customer support, analyse performance to improve KPIs, coach customers, coordinate onboarding, assist sales demos, relay feedback to product development, and manage multiple priorities to deliver exceptional customer outcomes.

The Implementation Consultant will configure setups, coordinate testing with partners, work with internal teams, and document requirements to ensure successful client go-live dates.

Provide production support for EDI and integration issues, troubleshoot and resolve complex customer tickets, communicate status to clients and internal teams, collaborate with trading partners and other departments, and identify automation opportunities to improve processes.