Implementation Manager

Posted Yesterday
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Hiring Remotely in Fort Lauderdale, FL
In-Office or Remote
100K-120K Annually
Mid level
Software
The Role
As an Implementation Manager, you'll guide clients in onboarding cloud-based banking software, provide training and support, and facilitate client communications regarding SBA inquiries.
Summary Generated by Built In

About iBusiness Funding


iBusiness Funding is a software and lender service provider specializing in small business lending. Our technology, team, and process enable us to support loans from $10,000 to $25 million for our lending partners. Our technology solutions have been proven to quickly scale our clients’ portfolios without the need for additional overhead. Our flagship product, LenderAI, features end-to-end lending functionality from sales all the way through servicing


To date, we’ve processed over $11 billion in SBA and non-SBA volume and handle more than 1,000 business loan applications daily. Our team is driven by our core values of innovation, integrity, enjoyment, and family.


Join us and be part of a team that’s transforming the finance industry and empowering businesses to thrive!


Position Description


Join our team as an Implementation Manager! You'll collaborate with our Director of Customer Success to guide clients through our product and service onboarding process. Your main tasks include implementing cloud-based banking software, supporting clients during setup, conducting training sessions, and serving as the go-to expert for Small Business Administration (SBA) queries. Additionally, you'll participate in sales presentations, ensuring potential clients understand our software's capabilities. Your availability during and after business hours ensures clients receive timely assistance.


Major Areas of Responsibility


  • Implement cloud-based banking software and ensure task completion.
  • Collaborate with project leads to enhance processes.
  • Assist in software feature discussions based on client requirements.
  • Guide clients through setup, training, and ongoing support.
  • Regularly communicate with clients to address issues and future needs.
  • Maintain client records and update internal systems.
  • Provide training, consulting, and support services as needed.
  • Be readily available to address client queries.
  • Participate in sales calls and product demonstrations.
  • Address SBA-specific inquiries across various stages.
  • Monitor and follow up on client support issues.
  • Generate informative reports and troubleshoot as needed.
  • Stay updated on evolving business needs and product developments.

 

Required Knowledge, Skills, and Abilities


  • Bachelor’s degree.
  • 3+ years of SBA experience in sales, underwriting, closing, or servicing.
  • Familiarity with financial/banking industry practices.
  • Understanding of banking processes and software development lifecycle.
  • Experience collaborating with diverse teams across locations.
  • Proficiency in MS-Office 365, MS-Visio, SharePoint, and related software.
  • Strong problem-solving and analytical skills.
  • Excellent organizational and communication skills.
  • Ability to build rapport via phone, email, and video conferencing.
  • Capacity to manage multiple tasks in a fast-paced environment.
  • Exposure to JIRA/Salesforce is advantageous.

The anticipated salary range for this position is $100,000 - $120,000 annually, depending on experience and qualifications. iBusiness Funding provides a comprehensive benefits package, including medical, dental, and vision coverage; 401(k) with company match, and paid time off. 

Conclusion


This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

Top Skills

Cloud-Based Banking Software
JIRA
Ms-Office 365
Ms-Visio
Salesforce
Sharepoint
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The Company
HQ: Fort Lauderdale, FL
65 Employees
Year Founded: 2013

What We Do

iBusiness Funding is a software and lender service provider specializing in SBA Small Balance Lending. Its software, technology, and process enable it to support loans from $10,000 to $5 million, and its technology solutions have been proven to quickly scale its clients’ portfolios without the overhead. Its self-service lending origination software, LenderAI, boasts no implementation fees, free and instant setup, a digital borrower application and documentation, and is SOC 2 compliant. iBusiness Funding’s goal is to provide the underserved small business community with fast access to working capital through the use of technology and innovation. It was founded in 2013 and is headquartered in Miami Beach, Florida with offices in San Francisco and Bangalore.

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