Senior Implementation Manager

Summary

As a Senior Implementation Manager at Drata, you’ll lead complex, strategic customer implementations that set the standard for excellence in trust, compliance, and security automation. You’ll partner with global organizations to drive meaningful outcomes during the most critical phase of their journey with Drata—ensuring rapid time-to-value, adoption, and long-term success.

In this role, you’ll go beyond managing individual projects—you’ll serve as a trusted advisor to enterprise customers, a mentor to peers, and a key contributor to the evolution of Drata’s implementation methodology. You’ll bring a unique blend of technical acumen, project leadership, and business understanding to help customers achieve their compliance goals efficiently and confidently.

This is a high-impact, high-visibility role where you’ll collaborate cross-functionally across Sales, Product, Engineering, and Customer Success to deliver results at scale. You’ll also contribute directly to Drata’s growth by identifying opportunities to improve process efficiency, enhance customer experience, and shape how we deliver trust to the world’s most innovative companies.

We’re looking for someone who thrives on ownership, excels under ambiguity, and is motivated by seeing customers succeed. At Drata, you’ll join a mission-led team that moves with urgency, leads with empathy, and builds with intention. You won’t just implement software—you’ll help define what “world-class implementation” means in the compliance automation industry.

What you’ll do:

Strategic Project Management:

• Lead end-to-end delivery for Drata’s largest and most complex enterprise customers, defining success plans, managing milestones, and ensuring high-quality, on-time delivery.

• Drive measurable outcomes in customer time-to-value, adoption, and satisfaction through proactive leadership and risk management.

Program Ownership & Continuous Improvement:

• Identify patterns and opportunities across implementations to evolve Drata’s onboarding methodology, tools, and playbooks.

• Partner with PS leadership to operationalize metrics, refine delivery frameworks, and implement scalable best practices that enable consistency and repeatability across the team.

Customer Relationship Management:

• Serve as a trusted advisor and executive-facing point of contact for customers, aligning business goals to implementation outcomes.

• Anticipate customer needs, advocate internally, and guide strategic decisions to maximize the customer’s long-term success with Drata.

Technical Configuration & Solutioning:

• Configure and optimize the Drata platform to align with complex enterprise environments, ensuring smooth integration and adherence to security and compliance requirements.

• Partner with Solutions Architects and Product teams to troubleshoot challenges, validate designs, and ensure scalability across customer environments.

Mentorship & Enablement:

• Act as a mentor, coach, and escalation point for Implementation Managers, sharing best practices and supporting professional growth.

• Contribute to internal enablement through training materials, documentation, and collaboration sessions that improve organizational capability and knowledge sharing.

Cross-Functional Collaboration:

• Collaborate closely with Sales, Product, Engineering, and Customer Success to ensure seamless communication, effective handoffs, and a unified customer experience.

• Represent the customer voice in internal discussions to drive continuous improvement and product innovation.
  

What you’ll bring:

• 7+ years of experience in software implementation, consulting, or customer delivery roles, with a proven track record of managing complex, multi-stakeholder SaaS implementations.

• 3+ years of experience leading enterprise or compliance-focused implementations, ideally in security, GRC, or identity and access management environments.

• Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they translate to customer outcomes and risk management.

• Demonstrated ability to lead cross-functional initiatives, mentor peers, and influence both customers and internal stakeholders to drive success.

• Strong technical aptitude with the ability to communicate concepts like APIs, integrations, and security configurations at a high level.

• Exceptional communication, relationship-building, and problem-solving skills with the ability to engage technical and business leaders alike.

• Comfort operating autonomously in a fast-paced, dynamic environment, with a growth mindset and desire to continuously improve processes and outcomes.

Leadership & Impact:

• Partner with leadership to define and execute on strategic initiatives that enhance scalability, efficiency, and customer satisfaction within the Professional Services organization.

• Contribute to the culture of operational excellence by sharing learnings, standardizing processes, and championing innovation.

• Model Drata’s leadership principles—leading with empathy, fostering accountability, and building trust with every customer and colleague interaction.

Benefits:

• Health & Wellness: 100% coverage for medical, dental, and vision - employee and dependents.

• Learning & Development: $500 annually towards personal development opportunities.

• Unlimited PTO: Unlimited vacation policy for strong, fully charged batteries.

• 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment)

• Work Remotely: Flexible hours and work from home (especially these days!)

• 401K: Reach your financial goals while reducing your taxes

• HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care.

This role will receive a competitive base salary, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable salary range for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected salary ranges for this role are below, subject to change.

Tier 1: OTE of $171,400-$211,800
Tier 2: OTE of $154,300-$190,600
Tier 3: OTE of $137,200-$169,500

You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

Drata is on a mission to serve as the trust layer between great companies.

Drata is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance, helping thousands of businesses develop a more secure, proactive, and risk-aware organization to continuously maintain trust with customers.

We all recognize the importance of earning and keeping the trust of our customers when it comes to protecting their data. We know how burdensome achieving and maintaining a strong GRC posture can be with the rise in compliance regulations. It’s a manual, redundant, error-prone, and unscalable process - and it only grows more complex and expensive over time.

Our team of SaaS, security, compliance, and audit experts have built a better way - with automation

Employment at Drata is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.