The Implementation Engineer main objective is to safely, efficiently, and successfully commission, test and deploy the AutoStore system and any additional equipment within the project scope.
The implementation engineer is highly customer oriented as he/she will lead the training efforts of the Kardex scope of work and test all hardware aspects of the system prior to handover to the customer. The implementation engineer will also serve as the main technical point of contact for the customer several months after final acceptance to ensure continued customer success with the system.
The implementation engineer is highly motivated to work in a startup environment and is open for a wide range of tasks to support the growth of the overall team.
Your tasks
Job Purpose
Perform commissioning of the AutoStore system and participate in end-to-end testing of the entire integrated system.
Perform all necessary trainings of customer personnel on the AutoStore and supplied subsystem(s).
Contribute to the development of integrated testing plans with the AutoStore system, Kardex FulfillX Software System, client host system(s) and other subsystem(s) as per the project scope.
Support the customer during the post-handover ramp up period.
Travel to project sites, for sometimes a few weeks on one trip. Total travel estimate is 40%.
Travel domestically and internationally for training opportunities
Ownership of the AutoStore demo grid in the Cincinnati, OH office to ready for customer visits, testing initiatives, software updates, etc.
Job Requirements
Training/Education:
Bachelor’s degree in business, engineering, IT, or software fields recommended
Excellent communication skills
Excellent troubleshooting ability and software acumen
Professional Experience:
3+ years’ experience with work within and/or project management of automation systems, AutoStore experience a plus
Proven portfolio of successful implemented projects
Other Experiences:
Experience working in a project team in a project and construction-like environment.
Ability to use MS office suite and other similar software programs
Main Accountabilities
- Develop AutoStore, internal Kardex testing plan.
- Perform the commissioning of the AutoStore system.
- Develop customer training documentation and execution plan for all supplied hardware.
- Contributor to end-to-end integrated testing of the AutoStore, Kardex FulfillX software and customer host system(s)
- Perform training of customer end users and maintenance personnel of the AutoStore, Kardex software and other provided scope.
Leadership
- Excellent communication and interpersonal skills
- Ability to establish effective working relationships across teams.
- Self-driven, result oriented with positive outlook to success.
- Advanced trouble-shooting ability
- Ability to coach and teach the customer on best practices and process improvement as it relates to the Kardex provided scope.
- Clear focus on high quality and ensuring all the customers' needs are met
Your profile
Top Skills
What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems.
Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses.
Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management.
The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
