Implementation Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Aura Salonware, part of the Fullsteam Organization, is a leading provider of innovative salon management and POS solutions designed to streamline operations and enhance client experiences. Our comprehensive platform offers an all in one business management solution tailored specifically for the salon industry. Dedicated to empowering salon professionals, Aura Salonware integrates cutting-edge technology with user-friendly interfaces to optimize business performance and drive growth. With a commitment to excellence and customer satisfaction, Aura Salonware continues to set the standard for salon management software. Our commitment to quality and customer support ensures that salon professionals can focus on what they do best – providing exceptional service to their clients.

Job Summary: You will take charge of the critical early phase of the customer lifecycle by onboarding Aura’s new clients. In this role, you will manage the transition from legacy salon management software to Aura’s salon management and POS system. Serving as the pivotal link between our clients and internal teams, you will ensure a smooth journey from the point of sale to the go-live date.

Primary Responsibilities:

Onboarding Process Management

• Coordinate and manage the onboarding process for new clients from the point of sale to the go-live date.
• Develop and maintain detailed onboarding timelines and project plans for each client.
• Ensure timely completion of onboarding tasks, including credit card processing setup, product training sessions, and data migration activities.

Product Education

• Conduct product training sessions for clients to familiarize them with our software solutions.
• Customize training materials and sessions based on client needs and requirements.

Client Communication and Support

• Serve as the main point of contact for clients during the onboarding process.
• Provide ongoing communication, support, and guidance to clients to address any questions or concerns.

Minimum Qualifications:

• 2+ years of proven experience as in B2B SaaS project manager, onboarding or implementation coordinator
• Excellent time management and multi-tasking skills
• Excellent written and verbal communication skills
• Strong public speaker

Preferred Qualifications:

• Beauty industry experience
• Experience with Salesforce, GSuite, Slack

Benefit Information:

Fullsteam and its Family of Companies offers a competitive wage as well the following benefits:

• Major Medical
• Dental
• Vision
• 401k with Company Match
• Paid Holidays
• Personal Time Off
• Employer Paid Short Term Disability & AD&D
• Other employee paid supplemental insurances offered

This position is 100% remote. The candidate would need to have a suitable work environment set up as their home office and be comfortable managing their own schedule in a non-corporate office environment. 

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.