- Act as a professional on all Ingenious Med (IM) solutions, leveraging healthcare industry knowledge to develop strategies for customer success.
- Assist in project planning, including application assessment, workflow setup, gap analysis, and training/go-live planning.
- Help manage client relationships within the project team.
- Autonomously handle small to medium-sized projects.
- Identify and escalate risks, scope changes, and other project issues; propose and implement solutions.
- Participate in key project milestones and customer interactions, both onsite and remotely.
- Conduct assessments on workflow, specialty needs, billing/coding processes, and charge capture, both onsite and remotely.
- Document current workflows, challenges, and desired outcomes.
- Collaborate with clients to improve or create operational policies and procedures that align with IM solution capabilities.
- Ensure application setup supports best practices and business goals before user training and testing.
- Work with the project team and customer to create a customized training schedule and provide training as needed.
- Support User Acceptance Testing (UAT) and obtain necessary documentation approvals.
- Provide go-live support, both onsite and remotely, to ensure smooth adoption and system performance.
- Maintain accurate Salesforce records and support internal knowledge sharing.
- Contribute to team goals and continuous improvement efforts.
- Adhere to company policies, training, and documentation standards.
- 3+ years of physician-facing experience within the healthcare industry.
- Experience in Practice Management, Revenue Cycle Management, Coding Management, and/or Charge Entry/Billing Management.
- Bachelor’s degree or equivalent work experience.
- Proficiency in MS Word, Excel, Outlook, and PowerPoint.
- Expertise in healthcare charge capture solutions.
- Familiarity with healthcare operations, medical practice workflows, and Revenue Cycle Management (RCM).
- Direct experience working with physician practices, hospital groups, or ambulatory care organizations.
- Knowledge of CPT, ICD10, and HCPCS coding; coding certification is a plus.
- Experience in provider-based billing, coding, or insurance billing.
- Proficiency in SQL.
- Salesforce experience.
- Demonstrated leadership qualities, client-facing experience, and a proactive mindset.
- 3 weeks' vacation and 5 personal days
- Comprehensive medical, dental, and vision benefits starting from your first day
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more
- Occasionally move and frequently remain stationary.
- Frequently communicate with others.
- Constantly operate office equipment, including a computer, telephone, keyboard, calculator, copier, and printer.
- Position oneself to install computer equipment as needed.
- Occasionally lift up to 40 pounds for events, tradeshows, or demonstrations.
- Regular, predictable attendance is required.
- Remain stationary at a computer workstation for extended periods.
- Occasionally travel by air or automobile, including transporting luggage.
- Primarily remote work from home, following company telecommuting policies.
- Access to high-speed internet at the remote work location is required.
- Childcare during work hours is necessary, if applicable.
- Occasional reporting to a professional office with moderate noise is required. This includes computers, phones, printers, and light traffic. Attendance is for company and departmental initiatives and meetings.
Top Skills
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
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