As an Implementation Consultant at SubBase, you’ll guide customers through the full rollout of our platform — from initial onboarding through full adoption. You’ll work closely with clients to tailor the implementation process to their needs, ensure successful integrations, and deliver clear business value.
This role is hands-on and collaborative. You’ll travel to customer sites, manage multiple stakeholders, and work cross-functionally with Product, Engineering, and Customer Success to drive great outcomes. You’ll also contribute to refining internal playbooks, improving our approach to implementation, and supporting the continued growth of our team and processes.
- Lead new customer implementations from kickoff through go-live
- Design rollout strategies that match each client’s goals and timeline
- Own technical onboarding, including integrations and workflow mapping
- Identify and navigate risks related to client org structure, adoption, or process
- Create and maintain implementation guides and internal best practices
- Partner with internal teams to streamline implementation and feedback loops
- Travel up to 50% (approx. 2 weeks/month) for onsite training and support
- 3+ years (mid-level) or 5+ years (senior-level) in SaaS implementation, customer success, or professional services
- Solid technical background with experience in software onboarding and integrations
- Strong communication and stakeholder management skills
- Able to work cross-functionally in high-stakes environments
- Bonus: experience in construction tech or with complex field-based workflows
- Willingness to travel regularly for client-facing work
- Strategic thinker with a focus on delivering results and driving adoption
Every successful implementation sets the tone for long-term customer success. You’ll be the face of SubBase during a critical time in each client’s journey — ensuring that our platform is not just adopted, but embraced, with measurable impact from day one.
- Competitive salary and performance-based bonuses
- Early-stage equity in a high-growth startup
- Medical, dental, and vision benefits
- Fast-moving, collaborative, and mission-driven team
- Clear path for career growth as the company scales
If this sounds like a fit, we’d love to hear from you. Please send your resume or cover letter to [email protected].
Top Skills
What We Do
SubBase is a centralized technology platform simplifying outdated workflows in construction materials management. Say goodbye to the days of fumbling through manual, paper-based workflows and say hello to a streamlined procurement experience that gets you back in control without changing how it's always done. Crafted by the hands of construction veterans and sharpened by cutting-edge tech, SubBase is your go-to for a user-friendly interface that makes efficiency with the field, office, and vendors second nature.
Effortlessly request quotes, chat with vendors, and send out POs while syncing with your accounting system. Keep an eye on your deliveries without breaking a sweat, and let the automation do the number crunching, reconciling invoices like clockwork. With SubBase, everything happens in real-time, in one place—so you can focus on what you do best.... building.
With SubBase you're not just upgrading your tools; you're streamlining your entire workday. Keep it simple, enhance relationships, and take command of your bottom line. Start managing your materials across all projects and vendors with ease. SubBase is not just a platform; it's your partner in building a more efficient future.
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