Implementation Consultant

Who We Are:

Interested in joining our team?  Here is some more information about us!  Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events.  In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events.  Our client list includes ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus:

Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

As an Implementation Consultant, you will be part of a motivated and highly skilled team that designs, develops, deploys, personalizes, and supports client onboardings while having the opportunity to be exposed to a wide variety of services and technologies.

Implementation Consultants play a critical role at Momentus Technologies, helping to ensure the success of our customers by helping to demonstrate value of the [Enterprise] platform and painting the vision of what's technically possible. They blend their technical abilities and deep product knowledge with strong storytelling skills as they partner with customers externally and customer-facing teams internally to drive long-lasting impact and customer retention.

Responsibilities include:

• Manage CRM and ERP software implementation projects for clients with 5-500 users.
• Participate in functional and technical working groups and progress meetings.
• Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process.
• Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources.
• Design and deliver key stakeholder training on system configuration as well as end user training.
• Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.

Core job function qualifications and responsibilities include:

• Communicates clearly, delivering highly complex information in a polished, precise and compelling manner
• Effectively collaborates, readily involving others when necessary to successfully accomplish individual and group goals
• Demonstrates resilience by working toward objectives despite stress and pressure
• Acts with a growth-mindset by consistently seeking balanced feedback from others, building understanding of how one's actions and style impact others
• Takes prompt and effective action to address process breakdowns
• Remains positive, focused and results-driven in the face of uncertainty, by embracing change
• Demonstrates flexibility and resourcefulness, responding to different situations with an appropriate level of tact and flexibility

• Bachelor’s Degree
• Experience in Enterprise SaaS or Software Implementation. Experience with Elite highly preferred.
• Minimum of 2 year of experience as an implementation consultant acting as a billable resource with a utilization target
• Excellent organizational, written, and verbal communication skills and strong command of the English language
• Ability and availability for travel (5-10%) to customer sites for face-to-face meetings, as requested by the customer

What makes you a great fit:

• You are self-motivated and perform independently in a fast-paced environment that is constantly changing
• You possess exceptional time management skills
• You enjoy problem-solving mindset and adaptability
• You take a Customer, Quality, and Results-oriented approach
• Experience with Mavenlink (Kantata) and/or Momentus Software a plus
• Venue and/or Exhibition industry expert preferred but not required

🌐 Remote Work: We believe in work that works for you. Get the job done where and when you work best. 

🎟️ Two tickets annually to attend events hosted by our valued customers, fostering strong relationships and industry connections.

📚 Professional Development: Unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.

Important Notice on Location Eligibility

This is a U.S.-based remote role. However, due to regulatory requirements, we are only able to consider candidates who reside in U.S. states that do not currently mandate salary disclosure in job postings.

This includes, but is not limited to: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin.

Candidates residing in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency laws will not be considered at this time.

Equal Opportunity & Accessibility 

At Momentus, we are committed to creating a workplace that celebrates diversity and fosters inclusion. We value the unique perspectives, backgrounds, and experiences each team member brings. These differences make us stronger, drive better decisions, and fuel meaningful innovation and outcomes.

Momentus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.

We are also committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their role. If you require accommodations during the recruitment process or on the job, please let us know. We will work with you to support your accessibility needs.