Implementation Consultant

Service Delivery - Implementation Consultant  

Department: 

Service Delivery 

Location: 

Remote/Field based 

Reporting to: 

Implementation Service Delivery Manager 

Job Summary 

The Implementation Consultant is responsible for delivering technical implementations to Bottomline’s customers. This involves installing, configuring, training and testing of products in customer environments, as well as developing workflows, profiles, or mapping templates to meet customer needs. The role requires adherence to best practices, ensuring high-quality delivery that aligns with established service standards. Effective communication is essential, as the consultant will collaborate with internal teams (such as the Project Office and Account Managers) and external customers to deliver successful outcomes. 

Key Responsibilities 

• Install and configure payment solutions in customer environments, both remotely and on-site, ensuring compliance with standard processes. 

• Validate data files, configure applications (e.g., OnePTX Payment Applications, Document Profiles, Webforms), and provide consultation on associated APIs. 

• Migrate existing systems (e.g., Payments, Direct Debit Management, and Documents) to cloud-based solutions. 

• Provide customer consultation, training, UAT, and go-live support, assisting with issue resolution and troubleshooting of deployed solutions. 

• Develop and validate scripts, templates, and tools using Microsoft Windows and database technologies. 

• Test and document deployment and development packages, collaborating with team members to resolve implementation issues. 

• Offer advice and consultancy to project teams and customers, ensuring clear communication and alignment on project deliverables. 

Customer Focus 

• Proactively clarify customer requirements, resolving any ambiguities and ensuring deliverables align with project scope. 

• Deliver high-quality work in a timely manner, adhering to departmental service levels and best practices. 

• Commit to a "right first time" approach, fostering strong relationships and ensuring customer satisfaction. 

Collaboration and Innovation 

• Support team members by sharing expertise and providing training on technical skills as needed. 

• Engage in peer reviews, challenging and refining best practices to improve delivery quality. 

• Explore and adopt new tools, methods, and approaches to enhance processes and outcomes. 

Continuous Improvement 

• Take ownership of specific technical skills, becoming the primary consultant for those areas. 

• Review and refine deliverables to ensure alignment with evolving standards and expectations. 

• Actively participate in personal and team development initiatives, fostering growth and adaptability. 

Technical Requirements 

The role requires a combination of foundational technical knowledge and the ability to develop expertise in specific tools and technologies. 

Initial Technical Knowledge 

Candidates should have a working understanding of: 

• Windows Server Operating Systems. 

• Project workflows, including general processes and dependencies. 

• Databases, with a basic familiarity of structure and usage. 

• Software implementation processes. 

Preferred Technical Skills 

The following tools and technologies will be used in the role. While prior knowledge is beneficial, training and development opportunities will be provided: 

• Remote collaboration tools, such as Microsoft Teams and Webex. 

• Virtualization platforms, such as VMware Workstation. 

• HSMs, certificates, and PKI technologies. 

• Networking concepts, including Proxy Servers, Firewalls, and related services. 

• API tools, such as Postman and Insomnia, for testing, debugging, and interacting with APIs. 

• CSS, with a focus on implementing and troubleshooting styling for customer solutions. 

Other Requirements 

Successful candidates will demonstrate: 

• 2-3 years of experience in Service Delivery or Technical Support. 

• Strong communication skills, with the ability to convey technical information effectively to varied audiences, including customers and colleagues. 

• Problem-solving and decision-making capabilities, especially in dynamic, fast-paced environments. 

• A team-oriented mindset, with the ability to work independently when needed. 

• Excellent organizational skills, with the ability to plan and prioritize work effectively. 

• Professionalism, responsibility, and a positive attitude, even under pressure. 

• Honesty, openness, and a commitment to fostering trust and collaboration.