Jobs at Bottomline Technologies

Provide phone and email support for Paymode-X SaaS customers, resolve technical issues, document interactions in CRM, manage resolution timelines, identify software defects, and escalate problems internally. The role requires strong communication, troubleshooting, organization, customer relationship management, and the ability to handle multiple priorities while maintaining a positive customer experience.

Supports technical sales for digital banking, cash and fraud risk management, and financial messaging solutions. Leads technical discovery, architecture discussions, solution demonstrations, integration planning, documentation, and risk identification. Partners with Sales, Product, Engineering, Program Management, and Implementation teams to align solutions with customer environments and ensure effective handoffs. Translates complex technical concepts for developers, architects, executives, and other stakeholders.

Leads complex cross-functional software programs and product launches across Product, Technology, Marketing, Sales, and Support. Responsibilities include defining scope and timelines, managing risks and dependencies, coordinating stakeholders, establishing governance and reporting, supporting change adoption, and driving continuous improvement through process automation and AI-enabled delivery. Requires strong communication, planning, stakeholder management, and experience with Agile, Waterfall, or hybrid methodologies in technology or SaaS environments.

Operate and continuously improve cloud-based SaaS platforms, ensuring availability, reliability, security, and performance. Responsibilities include incident response, troubleshooting applications and infrastructure, deployments, monitoring, automation, runbook development, reporting, compliance support, and on-call participation. The role requires strong Azure, Kubernetes, Linux and Windows administration, database, scripting, infrastructure-as-code, authentication, and distributed systems experience, with close collaboration across Engineering, DevOps, and Support teams.

Provide advanced technical support for financial messaging platforms, investigating application, infrastructure, and platform issues through resolution. Responsibilities include customer communication, system monitoring, operational changes, root-cause analysis, documentation, and process improvement. The role collaborates with support, operations, engineering, DevOps, and SRE teams while using scripting, automation, and AI-enabled tools to improve service quality.

Leads global SDR operations across North America and the UK, building an Operations Center of Excellence and owning workflows, reporting, governance, support, technology, AI automation, and adoption. Manages Salesforce and the broader SDR technology ecosystem, including Nooks, Clay, and data providers. Partners cross-functionally to improve routing, data quality, process consistency, reporting, and pipeline execution while managing vendors, platform roadmaps, and two regional direct reports.

Lead end-to-end delivery of complex cross-functional programs and projects involving Product, Technology, customers, and partners. Define scope, timelines, governance, metrics, and communication models; manage risks, dependencies, stakeholders, and executive reporting. Facilitate meetings and retrospectives, improve delivery processes, and lead change-management activities supporting customer deployments, migrations, product transitions, and revenue-growth initiatives.

Administer PostgreSQL databases within a datacenter engineering team. Responsibilities include improving system availability, performance, and security; developing encryption and replication strategies; tuning indexes, storage, and queries; and managing replication, failover, clustering, and automation processes.

Manage partner onboarding and software implementation projects from planning through completion. Own project timelines, milestones, documentation, communication, risk management, and partner-facing coordination. Serve as the primary contact between partners, internal teams, and stakeholders while ensuring timely, high-quality deliverables and partner satisfaction. The role also includes SharePoint administration, process improvement, and occasional travel.

Lead FP&A business partnering, budgeting, forecasting, long-range planning, consolidation, variance analysis, executive reporting, financial modeling, and scenario planning. Provide actionable insights to senior stakeholders, build capacity and expense models, improve reporting processes, and apply automation, analytics, and AI to increase efficiency and accuracy.

Lead FP&A activities including budgeting, forecasting, long-range planning, performance reporting, variance analysis, financial modeling, and executive decision support. Partner with senior stakeholders to deliver actionable insights, build revenue and expense models, and support headcount planning. Improve finance processes through automation, analytics, AI adoption, and tools such as Snowflake, Alteryx, Power BI, Excel, and Adaptive Planning.

Supports corporate FP&A activities including global consolidation, board reporting, budgeting, forecasting, financial modeling, variance analysis, and performance reporting. The role reconciles financial data, investigates discrepancies, develops actionable insights, and communicates findings to senior stakeholders. It also focuses on improving FP&A processes through AI, automation, analytics, and financial systems.

Drive net-new payer acquisition for Paymode by sourcing, qualifying, and closing enterprise logos. Manage full sales cycle, build pipeline via outreach and partners, engage VP/C-suite stakeholders, collaborate with channel partners, maintain CRM and forecasts, support RFPs and strategic deals, and represent Paymode at industry events.

Lead deployment, maintenance, optimization, and reliability of production applications. Architect automation, monitoring, logging, alerting, and infrastructure improvements; identify AI-driven DevOps opportunities; mentor engineers; evaluate emerging tools; and collaborate with R&D, Support, and Security teams to resolve complex infrastructure and operational issues.

Leads information security governance, cyber risk management, compliance, audit readiness, client assurance, and AI governance programs. Partners with cross-functional teams, oversees regulatory and industry framework alignment, manages risk assessments and remediation, and leads a team of Cyber GRC professionals. Advises customers, regulators, auditors, and executives on security posture while supporting responsible AI adoption and emerging risk management.

Leads the development of customer intelligence and AI capabilities, including Customer 360 platforms, predictive models, churn and revenue opportunity analytics, recommendation engines, executive dashboards, and AI-enabled workflows. Partners with revenue, customer success, sales, product, support, and finance leaders to identify growth opportunities, improve retention, optimize renewals, and guide strategic decisions through data-driven insights.

Develop and execute integrated marketing programs for Paymode and Bottomline to generate pipeline, accelerate revenue, strengthen market awareness, and improve customer engagement. Analyze campaign and customer data, optimize marketing investments, champion AI-enabled workflows, personalize audience strategies, conduct testing, and collaborate with sales, product, marketing, analysts, and influencers.

Leads enterprise customer retention and growth strategy to reduce churn, protect recurring revenue, improve customer health, and increase customer lifetime value. Develops retention playbooks, AI-driven risk identification, intervention programs, customer journeys, and win-back initiatives. Partners cross-functionally with Customer Success, Sales, Marketing, Product, Finance, and Digital teams while establishing KPIs, dashboards, and analytics to measure retention, save rates, adoption, and ARR impact.

Processes and reviews customer contracts, orders, billing setups, invoices, and revenue operations data. Maintains accurate records across CRM, ERP, and billing systems; reconciles transactions; resolves order discrepancies; supports financial close and audits; manages billing inquiries; and contributes to process improvements, automation, reporting, and documentation.

Processes and reviews customer contracts and orders, maintains CRM, ERP, billing, and customer data, and coordinates invoice setup and accuracy. Performs reconciliations, supports month- and quarter-end close, resolves order discrepancies, monitors processing queues, and assists with audits. The role also maintains procedures, reports on order activity, responds to billing inquiries, and supports workflow improvements and automation.