Jobs at Bottomline Technologies

Leads the development of customer intelligence and AI capabilities, including Customer 360 platforms, predictive models, churn and revenue opportunity analytics, recommendation engines, executive dashboards, and AI-enabled workflows. Partners with revenue, customer success, sales, product, support, and finance leaders to identify growth opportunities, improve retention, optimize renewals, and guide strategic decisions through data-driven insights.

Develop and execute integrated marketing programs for Paymode and Bottomline to generate pipeline, accelerate revenue, strengthen market awareness, and improve customer engagement. Analyze campaign and customer data, optimize marketing investments, champion AI-enabled workflows, personalize audience strategies, conduct testing, and collaborate with sales, product, marketing, analysts, and influencers.

Leads enterprise customer retention and growth strategy to reduce churn, protect recurring revenue, improve customer health, and increase customer lifetime value. Develops retention playbooks, AI-driven risk identification, intervention programs, customer journeys, and win-back initiatives. Partners cross-functionally with Customer Success, Sales, Marketing, Product, Finance, and Digital teams while establishing KPIs, dashboards, and analytics to measure retention, save rates, adoption, and ARR impact.

Processes and reviews customer contracts, orders, billing setups, invoices, and revenue operations data. Maintains accurate records across CRM, ERP, and billing systems; reconciles transactions; resolves order discrepancies; supports financial close and audits; manages billing inquiries; and contributes to process improvements, automation, reporting, and documentation.

Processes and reviews customer contracts and orders, maintains CRM, ERP, billing, and customer data, and coordinates invoice setup and accuracy. Performs reconciliations, supports month- and quarter-end close, resolves order discrepancies, monitors processing queues, and assists with audits. The role also maintains procedures, reports on order activity, responds to billing inquiries, and supports workflow improvements and automation.

Process and maintain customer orders, contracts, billing setups, and invoicing across CRM, ERP, and billing systems. Reconcile order, revenue, and billing data; resolve discrepancies; support month-end and quarter-end close, audits, and billing inquiries. Maintain customer and purchase-order data, monitor processing queues, document workflows, and report results. Partner with Sales, Billing, and Operations teams while supporting process improvements, automation, and system enhancements.

Manages customer contract setup, invoicing, billing data generation, revenue and invoice reconciliations, credit notes, commission invoices, and customer account details. Maintains billing controls across ERP and CRM systems, resolves manual invoice issues, supports hardware replacement requests, and identifies process improvements. The role requires accounting knowledge, strong Excel skills, and 5+ years of billing experience.

Support Revenue Operations by identifying and deploying AI use cases and agents for sales, preparing governed datasets and semantic models, ensuring data quality and governance, enabling self-service AI analytics, automating RevOps processes, and partnering cross-functionally to translate business needs into scalable AI-driven solutions that improve sales efficiency and insights.

Leads cross-functional revenue growth programs from strategy through execution, focusing on retention, expansion, pricing optimization, revenue gap closure, and operational improvements. Builds governance, dashboards, business cases, and performance reporting while influencing Sales, Customer Success, Product, Finance, Marketing, and Operations leaders. Prioritizes investments, tracks benefits realization, supports forecasting, and drives measurable revenue outcomes.

Supports infrastructure automation platforms and shared engineering services by troubleshooting requests, alerts, and on-call incidents. Performs basic Linux administration, reviews logs, manages services, and runs scripts. Learns infrastructure-as-code, configuration management, CI/CD, cloud, container, and scripting technologies through mentoring and practical assignments. Progresses toward automation improvements, platform design, and advanced technical problem solving.

The FP&A Manager will lead forecasting, budgeting, long-range planning, financial modeling, variance analysis, KPI reporting, and decision-support analyses for the Paymode business. The role evaluates revenue, transaction volume, pricing, retention, profitability, and margin trends while partnering with senior leaders across Product, Sales, Operations, Accounting, and Finance. Responsibilities include executive and board reporting, scenario planning, ROI analysis, process improvement, and translating complex data into actionable financial recommendations.

Manage a portfolio of SaaS customers by driving adoption, retention, renewals, and expansion. Serve as the primary customer contact, monitor health and engagement metrics, identify risks, resolve issues cross-functionally, and deliver customer reviews and insights. Partner with Sales to pursue upsell and cross-sell opportunities while acting as the internal voice of the customer.

The Sales Development Representative fuels revenue growth by identifying, nurturing, qualifying, and advancing B2B sales opportunities. Responsibilities include prospecting through phone, email, video, and social channels; qualifying customer needs; communicating product value; scheduling sales meetings; maintaining pipeline quality; meeting monthly attainment goals; documenting activity in Salesforce; and ensuring smooth handoffs to account executives.

Owns expansion, upsell, and upgrade opportunities across an enterprise client portfolio. Builds strategic growth plans with bank and fintech partners, conducts business reviews, manages CRM pipelines and forecasts, engages C-suite stakeholders, supports RFPs, and presents product value and roadmap updates. Collaborates with client success, operations, and marketing teams to drive revenue realization, vendor spend growth, and client advocacy.

The Senior Revenue Accountant records, reconciles, reviews, and reports revenue and related balance sheet transactions. Responsibilities include supporting monthly and quarterly close, preparing journal entries and variance analyses, maintaining internal controls, supporting audits, and partnering with Billing, Collections, Sales Operations, and FP&A. The role also contributes to revenue accounting process improvements and applies ASC 606 revenue recognition principles.

Provides hybrid, night-shift customer support for Bottomline’s SaaS applications. Handles inbound calls and emails, troubleshoots software and environment issues, documents interactions in CRM, manages resolution timelines, identifies root causes, escalates defects, and maintains customer relationships. Requires strong communication, organization, problem-solving, multitasking, and user-training skills. Salesforce and prior customer or technical support experience are preferred.

Manage payment portal implementations through the full project lifecycle, including planning, budgeting, scheduling, reporting, requirements analysis, solution configuration, change management, client communication, training coordination, and handoff to support. Build strong customer relationships, coordinate cross-functional teams, identify and resolve risks, conduct project reviews, document client processes, and maximize project revenue through effective scope and change management.

Serve as a strategic finance partner to Product and business leaders by managing forecasting, budgeting, reporting, financial modeling, annual operating plans, and long-range planning. Analyze recurring revenue, bookings, ARR, renewals, profitability, and operational drivers. Develop KPI dashboards and executive reporting, present recommendations to senior stakeholders, and improve finance processes, automation, systems, and reporting capabilities.

Manage enterprise customer onboarding projects for cloud-based payments and cash management solutions. Lead projects from initiation through implementation and handover while controlling timelines, budgets, quality, risks, dependencies, and changes. Serve as the primary customer contact, coordinate stakeholders and resources, provide governance and reporting, manage financial performance, support sales activities, and promote project management best practices and continuous improvement.

Design and deliver intelligent platforms, automation solutions, and AI-driven capabilities. Analyze complex production systems, identify failure modes, and improve reliability, efficiency, productivity, and mean time to recovery through AI, automation, operational intelligence, and modern engineering practices. Build scalable cloud-native solutions using Kubernetes, APIs, MLOps, generative AI, and workflow orchestration while mentoring teammates and driving continuous improvement.