Jobs at Bottomline Technologies

Processes customer onboarding requests, sales orders, billing transactions, invoices, account updates, credits, cancellations, and month-end activities. Maintains customer records, coordinates MFA token dispatch and invoice distribution, supports reconciliations, resolves billing exceptions, and collaborates with customers, suppliers, and internal teams. The role requires accuracy, strong organization, customer service, deadline management, and adherence to documented procedures.

Owns delivery of Accounts Payable Automation roadmap capabilities involving data capture, validation, data quality, and machine-learning-based coding. Translates strategy into requirements, PRDs, user stories, acceptance criteria, and prioritized backlogs. Partners with Engineering, Architecture, UX, Operations, and Data Science throughout development, validation, release, and iteration. Uses generative AI extensively in product management workflows to improve analysis, documentation, and execution.

Drafts, reviews, and negotiates SaaS, licensing, service, and resale contracts. Provides legal guidance on privacy, data protection, compliance, and governance; monitors regulatory changes; and collaborates with fraud, compliance, risk, finance, and business teams to mitigate legal and contractual risk.

Provides high-volume customer support for Bottomline’s SaaS applications through phone and email. Diagnoses and resolves software issues, documents interactions in CRM, tracks resolution timelines, identifies defects and root causes, and escalates issues internally. Maintains product proficiency, supports customer relationships, trains users on basic computer functions, and contributes to customer satisfaction and relationship growth.

Leads pre-sales consulting for digital banking and fraud and risk solutions. Partners with sales teams to conduct discovery, deliver tailored software demonstrations, develop solution narratives, and manage RFP/RFI responses. Advises financial institutions on commercial banking, treasury management, payments, and digital experiences while engaging executive and technical stakeholders. Collaborates with product, marketing, engineering, security, legal, and implementation teams to validate solutions and support customer acquisition and expansion.

Installs, configures, tests, migrates, and supports payment solutions in customer environments. Responsibilities include data validation, profile and workflow creation, troubleshooting, deployment testing, go-live and UAT support, customer training, and technical consultation. The consultant communicates with customers and internal teams, follows implementation best practices, supports project delivery, and contributes to peer reviews and process improvement.

Senior Database Engineer responsible for PostgreSQL database administration, architecture, performance tuning, security, backup and recovery, encryption, replication, failover, and clustering. The role translates business requirements into database strategies, supports infrastructure projects, improves system availability, and collaborates with stakeholders and engineering teams. Automation and configuration management experience are required, with Oracle experience preferred.

Processes domestic and international supplier payments, resolves payment and funding exceptions, manages check adjustments and inquiries, and supports daily processing for bank partners, clients, and internal teams. Analyzes payment activity, communicates clearly with stakeholders, follows procedures, performs research, and contributes to process improvements. The role requires strong attention to detail, urgency, organization, customer service, and collaboration while supporting extended operational hours.

The Segmentation Analyst provides data-driven analytics and research supporting Paymode growth. Responsibilities include vendor analysis, customer data exchange, vendor list management, trend identification, campaign support, process documentation, data validation, system testing, and new-hire training. The role collaborates with sales, channel partners, and internal teams while maintaining data accuracy, meeting deadlines, and supporting customer-focused process improvements.

Performs risk-based internal audits across technology, business, financial, and operational processes. Evaluates control design and effectiveness, conducts walkthroughs and testing, documents evidence, prepares audit findings and reports, tracks remediation, and recommends process improvements. Partners with stakeholders to support regulatory compliance, governance, risk management, and adherence to security frameworks.

Leads the FP&A technology and analytics function, owning the technology roadmap, planning systems, reporting, data governance, integrations, automation, AI, and transformation delivery. Oversees Workday Adaptive Planning, Power BI, Snowflake, and related finance data architectures while partnering with Finance, IT, Data, Engineering, HR, and Accounting. Establishes governance, controls, adoption programs, and scalable self-service analytics, while managing and developing FP&A technology, BI, systems, and analytics teams.

Manages complex accounts receivable collections, invoicing, payment applications, and discrepancy resolution. Supports month-end close and reporting, coordinates with internal teams, escalates issues through resolution, and mentors junior associates. The role requires advanced ERP knowledge, strong problem-solving and communication skills, and experience improving collection efficiency and close accuracy.

Owns global SDR revenue operations across North America and the UK, including workflows, routing, reporting, systems, governance, AI automation, vendor management, and operational support. The role leads an SDR Operations Center of Excellence, manages two direct reports, oversees Salesforce and related sales technologies, improves adoption and data quality, establishes operating standards, and partners cross-functionally to support pipeline creation and team performance.

Manages global Sales Development Operations across North America and the UK. Builds an SDR Operations Center of Excellence, owns workflows, reporting, Salesforce governance, technology roadmaps, AI and automation initiatives, vendor relationships, documentation, training, and adoption. Leads two direct reports while supporting routing, data quality, system access, process improvement, operational governance, and cross-functional delivery across Sales, Marketing, IT, Data, and Sales Operations.

Supports the Global Finance Team through revenue forecasting, budgeting, reporting, financial modeling, variance analysis, and KPI tracking for the Paymode product line. Uses SQL to analyze financial data and Power BI to build dashboards and reports. Partners with senior leadership and cross-functional teams to drive strategic initiatives, operational efficiency, and business growth.

Own delivery-focused product management for fraud prevention, security, and compliance capabilities within a B2B payments platform. Translate roadmap priorities into requirements, user stories, and acceptance criteria; partner with Agile development teams throughout delivery; collaborate with Product, Engineering, Security, CISO, and Network Operations; and evaluate solutions. The role also emphasizes data, automation, customer experience, stakeholder communication, and developing domain expertise in payments, fraud, risk, and compliance.

Build and deploy production AI solutions natively in Snowflake, including machine learning models, Cortex Agents, document intelligence, semantic data access, and search services. Develop evaluation frameworks, assess AI quality, work with messy business data, and communicate findings to stakeholders. Collaborate with platform engineers while owning problem framing, experimentation, solution development, governance, and production delivery.

Designs and governs enterprise AI, data, analytics, cloud, and platform architectures. The role develops AI reference architectures, data engineering standards, cloud infrastructure patterns, resilience controls, responsible AI frameworks, and technology roadmaps. It guides engineering teams, reviews strategic solutions, establishes governance, mentors technical staff, and partners with business, security, compliance, and senior leadership to enable scalable, secure, cost-effective AI and data platforms.

Build and deploy production AI solutions natively in Snowflake, including machine learning models, Cortex Agents, document intelligence, semantic data access, and search services. Develop evaluation frameworks, assess model and LLM quality, work with messy business data, and communicate findings to stakeholders. The role covers the full AI project lifecycle from problem framing and prototyping through governance and production deployment.

Leads revenue strategy and analytics by identifying growth opportunities, forecasting performance, analyzing churn and retention, evaluating pricing and commercial effectiveness, and building executive dashboards. Partners with Finance, Sales, Marketing, Product, Customer Success, and Operations to translate complex data into actionable recommendations, improve forecast accuracy, reduce churn, and support strategic revenue decisions.