Implementation Associate

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

About ResMed

ResMed has pioneered some path breaking solutions to improve people’s lives and our mission is to change 250 million lives in 2025. The focus of the products and technologies is to complete the care continuum in the ‘out-of-hospital’ space, enable seamless transitions for people as they move between different care setting and empower the care givers with actionable data and insights that can transform the way care is delivered. The vision is to continuously push the boundaries of innovation, improve patient outcomes and put the patients and care givers at the center of every innovation that we pursue.

Let's talk about the Role

The Implementation Associate is a key member of the Professional Services team responsible for supporting the seamless implementation of software solutions for customers. The associate will work directly with Implementation Consultants and Project Managers to ensure the successful configuration and deployment of products and services. This position requires strong communication, problem-solving skills, and an ability to manage multiple tasks in a fast-paced environment.

Let's talk about the Responsibilities

• Customer Onboarding and Setup: Coordinate with internal teams to collect necessary information and documentation to assist in configuring the system according to the customer’s requirements.

• Project Coordination: Work closely with project managers and consulting teams to track the progress of implementation projects. Help manage timelines, milestones, and deadlines to ensure timely delivery.

• Documentation and Reporting: Maintain detailed records of project statuses, and share regular progress reports with internal stakeholders. Document implementation procedures and best practices for future reference.

• Continuous Improvement: Provide feedback to product and development teams regarding customer needs and potential improvements to the product. Help identify areas for process improvement within the implementation workflow.

Required Skills

• 1-3 years of experience in an implementation, customer success, or technical support role

• Excellent communication and interpersonal skills.

• Strong organizational and time management abilities.

• Ability to handle multiple projects and tasks simultaneously.

• Customer-focused with a passion for delivering outstanding service.

Preferred Qualifications:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.