IG Manager

Milbank LLP is seeking an experienced Information Governance Manager, to lead the firm’s integrated Information Governance program under the direction of the Director of Information Governance. This role combines enterprise IG strategy and compliance leadership with managerial oversight of repository governance, information architecture, matter mobility, and lifecycle operations. The Manager establishes policy and control requirements, sets priorities, resolves cross-functional issues, and leads day-to-day execution in their respective domains.

Applicants located in Raleigh, NC; Washington, DC; and NY are encouraged to apply. 

Strategy, Policy & Control Leadership

• Lead development and maintenance of the enterprise Information Governance strategy, roadmap, policies, mandatory standards, control requirements, and accountability models.
• Maintain requirements for retention, disposition, preservation, classification, stewardship, responsible information handling, and client information obligations.
• Lead policy reviews, exception governance, risk escalation, maturity assessments, and remediation oversight.
• Work closely with the Director to coordinate decisions across Technology, Information Security, Risk Management, the Office of the General Counsel, Knowledge Management, Records Management, and Practice Groups.

Team & Program Management

• Direct, coach, and develop junior members of the team.
• Set work priorities, approve procedures and playbooks, establish service expectations, allocate capacity, and ensure clear ownership and handoffs between the operating domains.
• Oversee the IG portfolio, including data risk reduction, repository modernization, shared-drive management, Microsoft 365 governance, DMS optimization, matter mobility, electronic disposition, and lifecycle improvement initiatives.
• Ensure documentation, controls, evidence, and reporting are consistent and defensible across the program.

Repository Governance & Information Architecture Oversight

• Approve repository operating standards, target-state architecture, metadata, taxonomy, content placement, workspace, foldering, naming, classification, and repository requirements.
• Provide direction for NetDocuments, SharePoint, Microsoft Teams, OneDrive, shared drives, and other digital repositories while leaving infrastructure, cybersecurity, routine administration, and technical product ownership with the appropriate functions.
• Oversee governance acceptance criteria and remediation priorities for migrations, consolidations, and repository modernization efforts.

Matter Mobility & Lifecycle Oversight

• Provide managerial oversight for client-directed file transfers, attorney departures and arrivals, matter transfers, matter closure transitions, electronic disposition, and information portability.
• Approve operating procedures addressing authorization, scope, chain of custody, validation, reconciliation, exceptions, completion, and audit evidence.
• Resolve escalated client, ethical, confidentiality, policy, and cross-functional issues in coordination with the appropriate legal, risk, security, and business stakeholders.

Client, AI & Emerging Technology Governance

• Own the enterprise process for identifying, interpreting, documenting, and maintaining client IG requirements and outside counsel guideline obligations.
• Lead governance initiatives for Microsoft Copilot, generative AI, and emerging technologies, including requirements for acceptable use, information handling, retention, classification, and client obligations.
• Support client questionnaires, audits, and due diligence requests in coordination with relevant stakeholders.

Metrics, Training & Continuous Improvement

• Define the enterprise IG measurement framework and consolidate repository, mobility, lifecycle, and Records Management metrics into leadership reporting.
• Develop governance awareness, communications, and training standards, with role-specific content supported by the team and partner functions.
• Identify opportunities for risk reduction, process standardization, automation, service improvement, and stronger adoption of governance requirements.

Compensation: The anticipated base salary range offered for this role will be between $150,000 to $180,000 and represents the firm's good faith and reasonable estimate of the base compensation range. Actual base compensation will be dependent upon several factors, including but not limited to the candidate's relevant experience, performance, qualifications, degrees, and location, as well as the needs of the firm.

Required

• Bachelor’s degree or equivalent professional experience.
• Minimum 7 years of experience in Information Governance, Compliance, Records Management, Legal Operations, Information Architecture, Legal Technology, Risk Management, or a related discipline.
• Demonstrated experience leading governance policies, control frameworks, operational programs, and cross-functional initiatives.
• Strong understanding of information lifecycle management, repository governance, metadata and classification, matter mobility, retention, disposition, client obligations, and defensible audit practices.
• Strong people leadership, prioritization, stakeholder management, written communication, and change leadership skills.
• Ability to influence senior stakeholders and translate legal, risk, client, and business requirements into practical operating controls.

Preferred

• Experience in a large law firm or professional services environment.
• Familiarity with NetDocuments, Microsoft 365, SharePoint, Teams, OneDrive, Microsoft Purview, Intapp, FileTrail, and related legal technologies.
• Knowledge of AI governance, privacy, outside counsel guidelines, attorney mobility, and cross-border information transfers.
• Information Governance Professional, Certified Records Manager, CIP, CIPP, PMP, or comparable certification.