Technical Supervisor – High-Level Solutions

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Intro

A Tech Rep Supervisor (Technical Representative, also referred to as Functional User Rep or Business System Engineer) represents operations towards IT, and IT towards the operations assuring operational requirements are supported by our UPS' IT systems while safeguarding operational requirements follow global IT standards.

• Do you like to play a key role in the Supply Chain of pharmaceutical products and medical devices, from manufacturing all the way to the patient?
• Do you want to be part of a new chapter within UPS Healthcare by rolling out our brand-new, best in class Next Generation Supply Chain Software across Europe?
• Do endless rules and regulations for Pharma logistics and information security not scare you but challenge you design robust processes and solutions?
• Do you dislike manual key-entry of data, swivel chair operations, excel based processes and unnecessary process steps just as much as we do?
• Do you have the skills to translate business requirements into IT requirements and work with our operations and IT department to design, build and implement logistic solutions?

If so UPS Healthcare Industrial Engineering is looking for you!

What you'll do

• As a Tech Rep Supervisor (also referred to as Functional User Rep or Business System Engineer ) you possess strong analytical and business process modelling skills. You analyze business requirements, translate it to the systematical process, test and support implementation of healthcare supply chain solutions into our Warehouse Management system.
• You will receive extensive training on these applications and be trained on healthcare process compliance. This will enable you to support implementation on our new System solution, identify and implement operational improvements, act as the 1st point of contact for operational IT questions.
• We expect a high level of autonomy in the projects you work on, in which you work closely together with our clients, Tech Reps for other UPS applications, Industrial Engineering, IT, QA, Operations and Project Management. You will be working for the UPS Healthcare global business unit. For more information on UPS Healthcare visit: ttps://www.ups.com/us/en/healthcare/Home.page

What you'll need

• Education: Preferably a Bachelor in Business Administration, Industrial Engineering, Supply Chain Management, Information Technology or related engineering;
• Experience: At least 3+ years in a role as industrial engineer, logistic specialist or consultant in a supply chain management environment. Experience in business requirements engineering, functional and user acceptance testing. Experience in Healthcare Logistics is a big plus.
• Competencies: strong knowledge of operational methods and procedures in a supply chain management environment and knowledge of SCM systems (OMS, WMS, TMS). You have the ability to determine and review various solutions and can translate these into business requirement documents.
• Strong communication and presentation skills.
• Be able and willing to travel
• Knowledge: excellent working knowledge of MS Word, Excel, PowerPoint. MS Visio experience is preferred as well. Excellent communication skills (English and Italian). SQL and MS Access knowledge preferred.

What you'll get

• Onboarding and ongoing training
• Professional growth (technical and business process knowledge)
• Plenty of opportunities to progress and grow thanks to our ‘promotion from within policy’.
• Participation to interesting and cross functional projects
• Exposure to innovation and initiatives
• International environment and career opportunities

Location: Passo Corese (Roma)

Applications should be submitted in English

Employee Type:
 

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.