Jobs at United Parcel Service (UPS)

The Credit Associate is responsible for account management, ensuring timely payments, resolving customer queries, and controlling aged debts.

Handle and resolve customer complaints about deliveries and service failures via phone, email, fax, and mail. Build complaint profiles in customer databases, determine responsible UPS locations, coordinate with corporate departments (PR, Legal, Security), produce reports for senior management, and process attorney/state inquiries. Calm and diplomatically manage calls from VIPs and frustrated customers.

Conduct sales calls and routine account check-ups with existing and potential customers to maintain and grow revenue. Research and analyze historic shipping trends to guide focused conversations. Respond to and resolve customer issues (billing, shipping, etc.). Perform other duties as requested.

Conduct sales calls and routine check-ups to maintain and grow revenue, responding to customer issues and performing various duties.

The Account Executive manages a B2B client portfolio, meeting sales targets, analyzing customer needs, and maintaining client communications.

The Technical Support Group Specialist provides deployment and support for UPS technology products, troubleshooting issues, and ensuring IT infrastructure meets standards.

Manage a portfolio of smaller customers, focusing on customer satisfaction and retention through effective communication, issue management, and value creation strategies.

The Business System Engineer Supervisor will bridge operations and IT, lead system design/testing, implement smart logistics solutions, and manage cross-functional projects.

The Signature Customer Success Account Manager manages smaller customer accounts, driving satisfaction and retention through effective communication and value-driven guidance, while identifying growth opportunities and ensuring consistent engagement.

As an Account Executive, you will manage customer relationships, develop business opportunities, and create tailored solutions for clients.

The Inside Sales Executive will develop business relationships, maximize revenue, and secure customer accounts while providing excellent customer service and insights.

The Signature Customer Success Account Manager drives customer satisfaction and retention for smaller customers, managing multiple accounts effectively while enhancing value and preventing churn.

The IE Specialist supports the IE function by gathering and analyzing data, conducting audits, and developing forecasts and reports to enhance operational efficiency.

The Talent Acquisition Supervisor leads staffing processes, manages recruiting teams, and develops strategies to attract qualified candidates while monitoring staffing trends.

The Sales Executive manages a B2B client portfolio, develops new clients, analyzes customer needs, prepares bids, and monitors sales management.

The role focuses on delivering customer service for UPS Preferred accounts, handling problems, claims, and providing follow-up with minimal supervision.

The Sales Operations Supervisor optimizes sales processes, supports sales teams with data-driven insights, manages Salesforce reporting, and enhances overall commercial performance.

The Business Development Account Manager drives growth by identifying and acquiring new business opportunities through effective sales strategies and client engagement.

The GBS Intermediate A/R Associate oversees the LATAM region, managing applications, conducting research, maintaining stakeholder communication, and executing reporting activities.

The GBS Intermediate Fraud Analyst evaluates high-risk transactions for potential fraud, communicates with customers and teams, and implements solutions to mitigate risks.