The Opportunity
We are seeking a talented and self-motivated Helpdesk Analyst to join our busy IT Customer Service team, applying your technical expertise and learning, combined with your inquisitive mind for problem solving. You will ensure our team has the hardware and software solutions to enable the work they do, including compatibility with over 1600 applications used across our diverse business lines. Provide effective and efficient Information and Communication Technologies (ICT) support to all Beca users across the business
Key Responsibilities
- Deliver a high-quality standard of service to internal and external clients
- Manage, prioritize or escalate, Incidents and Service Requests aiming to maintain a high level of customer satisfaction
- Promote and manage the sharing of knowledge and information
- Provide timely and appropriate communications to clients, ICT team leaders and managers
- Provide end-user IT support for hardware and software
- Train and support Beca staff on Beca ICT Systems as appropriate
- Participate professionally and enthusiastically within the team
- Maintain relevant knowledge and documentation systems
- Provide support on special projects as directed
- Understands the broader team and manages escalations accordingly
- Maintain positive working relationships even when the situation becomes difficult
- Achieve team objectives through collective individual effort
- Build rapport and communicate professionally with all team members and clients
About you
- 1-3 years' experience in IT Helpdesk, Service Desk, or Desktop Support.
- Strong knowledge of Windows, M365, Windows, ntra ID, Active Directory, Configuration Manager, Intune, security, file and directory permissions, adding/deleting users, etc
- Excellent troubleshooting, communication, and customer service skills.
- A proactive mindset and passion for technology.
- Providing 1st and 2nd level support for user requests and promptly resolve various software and hardware issues
- You enjoy digging into challenges and finding solutions, with the patience to interpret technical detail for users at all levels of IT knowledge.
- Good communication skills with the ability to listen effectively and communicate clearly with a range of people.
- You’ll be confident to support transition to new laptops, building and loading the relevant Beca branding and applications. Most of all, you’ll be eager to be part of the Beca story while establishing and progressing your IT career.
What we offer
A career with Beca will provide you with:
- Professional development opportunities.
- A supportive and caring work environment where you can bring your whole self to work.
- Opportunities to learn from our industry experts and technical gurus across the Asia Pacific.
- A highly supportive environment of sharing and collaboration.
- Beca prides itself on supporting a diverse and inclusive culture
Apply now
Belong at Beca and make everyday better. Apply now!
Skills Required
- 1-3 years of experience in IT helpdesk, service desk, or desktop support
- Strong knowledge of Windows and Microsoft 365
- Knowledge of Microsoft Entra ID, Active Directory, Configuration Manager, and Intune
- Knowledge of security, file and directory permissions, and user account administration
- Experience providing first- and second-level support for software and hardware issues
- Strong troubleshooting skills
- Excellent communication and customer service skills
- Ability to support laptop transitions, including configuring branding and applications
Beca Group Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Beca Group Limited and has not been reviewed or approved by Beca Group Limited.
-
Leave & Time Off Breadth — Leave options include wellbeing leave, volunteer leave, enhanced compassionate leave, and family‑friendly parental leave layered on top of annual leave. These programs are positioned as core benefits, with specifics varying by country.
-
Wellbeing & Lifestyle Benefits — Wellbeing resources include an Employee Assistance Program, wellness initiatives, and employee‑led affinity groups, with some locations also offering gym discounts and similar perks. Flexible working arrangements are emphasized as part of the overall wellbeing approach.
-
Equity Value & Accessibility — Employee ownership with a broad shareholding base and a long‑running share scheme provides potential long‑term value and alignment for eligible employees. Participation depends on eligibility and tenure, so the impact varies by individual.
Beca Group Limited Insights
What We Do
Beca is one of the largest employee-owned professional services consultancy firms in the Asia-Pacific region, providing engineering, design, and advisory services to help clients optimize assets and infrastructure.
