The Role
Manages enterprise identity, infrastructure, Microsoft 365, Citrix, endpoint security, monitoring, certificate services, and core Windows/Linux operations. Leads incident, problem, change, capacity, and availability management while driving modernization, automation, service improvements, compliance, audit readiness, and secure technology controls. Partners with security, infrastructure, service desk, application, compliance, audit, and business stakeholders to maintain reliable and secure services.
Summary Generated by Built In
Global Windows Active Directory services across multiple domains and forests, including governance,
availability, security, replication health, Group Policy, and privileged access controls.
Azure Entra ID, Azure AD Connect, hybrid identity synchronization, conditional access, MFA, single signon, identity lifecycle, and access management operations.
Knowledge and skills to continuously improve Microsoft 365 services including Exchange Online, Teams,
SharePoint Online, OneDrive, licensing, mail flow, retention, security, compliance, and collaboration
governance.
Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, capacity, access
control, image management, and user experience optimization.
Oversee endpoint protection and detection platforms such as Trend Micro Vision One XDR and Palo Alto
Cortex XDR Pro, including policy governance, incident response support, remediation coordination, and
reporting.
Drive endpoint encryption, endpoint lifecycle management, enterprise patch management, vulnerability
remediation coordination, and endpoint compliance reporting.
DNS, DHCP, SMTP, Windows and Linux-based infrastructure services, including service availability,
resiliency, monitoring, configuration standards, and operational documentation.
Own DNS zones, SSL certificate provisioning, certificate renewals, Microsoft PKI/Internal Certificate
Authority infrastructure, and certificate lifecycle management.
Active Directory audit logging, log retention, monitoring, alerting, and integration with security and
compliance requirements.
Microsoft SCOM, Windows log auditing, infrastructure monitoring, alert tuning, availability reporting, and
operational dashboards.
Own user self-service capabilities including password reset, account unlock, access workflows, and
improvements to end-user support experience.
Lead incident, problem, change, release, capacity, and availability management processes with strong
focus on root cause analysis, corrective actions, and service stability.
Develop technology roadmaps, modernization plans, automation initiatives, operational standards, SOPs,
knowledge base articles, and service improvement plans.
Partner with Information Security, Infrastructure, Service Desk, Application, Compliance, Audit, and
business stakeholders to deliver secure and reliable technology services.
Ensure compliance with ISO 27001, SOC, GDPR, HIPAA, internal security policies, audit requirements, and
customer security expectations.
Requirements
Deep understanding of enterprise core technology operations, infrastructure support models, hybrid
identity, messaging, collaboration, endpoint, monitoring, and security operations.
Strong knowledge of Microsoft ecosystem technologies including Windows Server, Active Directory, Azure
Entra ID, Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive, Group Policy, DNS, DHCP,
PKI, and PowerShell.
Working knowledge of endpoint security, XDR/EDR, encryption, vulnerability remediation, patch
governance, privileged access, MFA, identity protection, and secure configuration management.
Understanding Citrix architecture, virtualization concepts, profile management, application delivery,
image management, capacity planning, and user experience troubleshooting.
Knowledge of IT service management practices including incident, problem, change, release, asset,
configuration, capacity, and availability management.
Awareness of regulatory and audit expectations including ISO 27001, SOC, GDPR, HIPAA, customer audits,
evidence management, access reviews, and control validation.
Ability to translate business, audit, and security requirements into practical technology controls,
operational processes, and measurable service outcomes.
Skills Required
- Deep understanding of enterprise technology operations, infrastructure support models, hybrid identity, messaging, collaboration, endpoint, monitoring, and security operations
- Strong knowledge of Windows Server, Active Directory, Azure Entra ID, Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive, Group Policy, DNS, DHCP, PKI, and PowerShell
- Working knowledge of endpoint security, XDR/EDR, encryption, vulnerability remediation, patch governance, privileged access, MFA, identity protection, and secure configuration management
- Understanding of Citrix architecture, virtualization, profile management, application delivery, image management, capacity planning, and user experience troubleshooting
- Knowledge of IT service management practices including incident, problem, change, release, asset, configuration, capacity, and availability management
- Awareness of ISO 27001, SOC, GDPR, HIPAA, customer audits, evidence management, access reviews, and control validation
- Ability to translate business, audit, and security requirements into practical technology controls, operational processes, and measurable service outcomes
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The Company
What We Do
Marketscope is a technology company specializing in the development and integration of Advanced Driver Assistance Systems (ADAS) and the scaling of production-grade AI/ML applications. The company focuses on AI platform engineering and product stacks, targeting strategic enterprise accounts and government sales, particularly within the Indian market, while expanding its reach into new international industries.
