Join us in shaping a high-impact dispute management function at Stryker’s Poland Finance Center. In this role, you will lead both operational execution and team development, ensuring disputes are resolved efficiently while driving long-term process improvements. This is an exciting opportunity to build and stabilize a growing team, influence upstream processes, and directly impact cash flow and customer experience.
What you will do
Lead and develop a team of up to 9 employees, setting clear performance objectives and driving continuous improvement
Supervise daily dispute resolution activities and ensure closure in line with defined KPIs and service levels
Act as the first point of escalation for complex or aged disputes and independently resolve critical cases
Monitor dispute aging and backlog, implementing actions to reduce overdue balances and improve cash collection
Partner with Sales, Customer Experience, Pricing, and Finance to resolve disputes and address root causes
Conduct root cause analysis and implement upstream initiatives to reduce dispute inflow
Standardize processes and support the successful transition and stabilization of activities into the Poland Finance Center
Drive automation and data-driven decision-making by leveraging reporting, analytics, and new technologies
What you will need
Required
Minimum Bachelor’s degree in Business Administration, Finance, Accounting, or a related field
Minimum 4 years of experience in Accounts Receivable, Order-to-Cash, or Customer Service
Minimum 2 years of people management experience
Fluency in English and German/French (written and spoken)
Experience with ERP or credit management systems (e.g., SAP, Oracle, or similar)
Preferred
Master’s degree (MBA or equivalent)
Proficiency in Microsoft Office and basic knowledge of Power BI
Poland Pay Ranges:
- Poland: zł142.600 - zł237.700 PLN Annual
At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.
If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.
Travel Percentage: 10%
Skills Required
- Bachelor's degree in Business Administration, Finance, Accounting, or a related field
- Minimum 4 years of experience in Accounts Receivable, Order-to-Cash, or Customer Service
- Minimum 1 year of people management experience
- Fluency in English and German or French (written and spoken)
- Experience with ERP or credit management systems (e.g., SAP, Oracle, or similar)
- Master's degree (MBA or equivalent)
- Proficiency in Microsoft Office and basic knowledge of Power BI
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
-
Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
-
Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
-
Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
Gallery
