I.T. HLC Coordinator

Posted 9 Days Ago
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London Borough of Hillingdon, Greater London, England, GBR
Hybrid
Mid level
Agency • Sales
The Role
Administers user accounts and access permissions across BEUMER and customer-managed systems. Processes onboarding, modifications, and offboarding; validates access approvals; conducts access reviews and supports audits. Maintains account registers, documentation, compliance reports, and security procedures. Coordinates with customers, cybersecurity, infrastructure, and service delivery teams to resolve access issues, escalate security concerns, and improve standardized account administration processes.
Summary Generated by Built In
Company Description

Conveying, loading, palletising, packaging, sortation and distribution – BEUMER Group is a leader in the engineering and manufacturing of high-tech intralogistic systems for global markets. Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporates a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge. We fully support these high standards through a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.

Job Description

The IT HLC Coordinator is responsible for the governance, administration, and maintenance of user accounts and access permissions across BEUMER and customer-managed systems supporting Operations and Projects activities. This role ensures that access requests are processed in accordance with security policies, customer requirements, and IT best practices.

Success in this position is demonstrated through accurate account management, strong compliance with cybersecurity controls, timely processing of access requests, and maintaining up-to-date operational documentation. The role acts as a key liaison between BEUMER teams and customers, ensuring contractual, security, and operational requirements are met while enabling users to perform their roles effectively.

  • Manage and maintain Operations and Projects customer accounts across multiple platforms and environments.
  • Ensure compliance with customer-specific security policies, cyber requirements, and access control standards.
  • Maintain accurate user access records and process documentation.
  • Act as a trusted point of contact between BEUMER, customers, and internal stakeholders regarding account administration and access management.
  • Support operational excellence by maintaining controlled, auditable, and secure access processes.

Core tasks and responsibilities 

  • Maintain and administer user accounts across customer systems, ensuring account information remains accurate and up to date.
  • Maintain onboarding, modification, and offboarding processes for Operations and Projects personnel.
  • Review, validate, and process new account requests against approved standards, role requirements, and security policies.
  • Verify authorisation approvals and ensure access requests comply with BEUMER and customer policies.
  • Maintain a comprehensive register of BEUMER customer accounts, access permissions, and associated documentation.
  • Conduct periodic access reviews and support audits to ensure account compliance and governance requirements are met.
  • Engage directly with customer representatives to ensure adherence to customer-specific IT, information security, and cybersecurity policies.
  • Create, update, and maintain procedural documentation, work instructions, standards, and support materials.
  • Support compliance reporting activities and provide account-related metrics if/when required.
  • Identify process improvement opportunities and assist in implementing standardised account administration procedures.
  • Support project teams by coordinating system access requirements during project mobilisation and operational transitions.
  • Escalate security concerns, policy deviations, and access exceptions in accordance with established governance processes.
  • Maintain confidentiality, integrity, and availability of account data in line with company and customer requirements.
  • Assist with internal and customer audits related to user access management and security compliance.
  • Collaborate with cybersecurity, infrastructure, and service delivery teams to resolve account and access-related issues.

Key Competencies 

  • Identity & Access Management knowledge
  • Information Security and Cybersecurity awareness
  • Attention to Detail
  • Governance and Compliance management
  • Stakeholder Communication
  • Planning and Organisation
  • Process Discipline and Accuracy
  • Customer Focus
  • Risk Awareness and Escalation Judgement
  • Documentation and Record Management

Qualifications

  • A-Levels / BTEC (or equivalent) 
  • Minimum 3 years working in a team coordinating activities 
  • Data maintenance experience 

Additional Information

 

  • Pension
  • Sick Pay
  • Enhanced paternity/maternity pay
  • Health and Wellbeing Support
  • Holiday increase with service

Skills Required

  • A-Levels, BTEC, or equivalent qualification
  • At least 3 years of experience working in a team coordinating activities
  • Data maintenance experience
  • Identity and Access Management knowledge
  • Information security and cybersecurity awareness
  • Governance and compliance management experience
  • Documentation and record management skills

BEUMER Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BEUMER Group and has not been reviewed or approved by BEUMER Group.

  • Affordable Benefits — U.S. postings state the employer covers 100% of medical and dental premiums for employees and eligible dependents, with company‑paid life and long‑term disability. This materially reduces employee costs for core coverage and signals strong baseline healthcare value.
  • Retirement Support — A 401(k) with employer match is consistently advertised alongside core benefits. This indicates company-backed long‑term savings support as part of the total package.
  • Leave & Time Off Breadth — Generous paid time off, paid company holidays, and additional flex days are explicitly listed in recent postings. This breadth of time‑off options supports planned rest and flexibility.

BEUMER Group Insights

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The Company
HQ: Somerset, NJ
3,068 Employees
Year Founded: 1935

What We Do

The BEUMER Group is an international leader in the manufacture of intralogistics systems for conveying, loading, palletising, packaging, sortation, and distribution. With 5,400 employees worldwide, the BEUMER Group has annual sales of about EUR 1.2 billion. The BEUMER Group and its group companies and sales agencies provide their customers with high-quality system solutions and an extensive customer support network around the globe and across a wide range of industries, including bulk materials and piece goods, food/non-food, construction, mail order, post, and airport baggage handling. Long-term success instead of short-term profits To achieve long-term success, a company needs sustainable development and reliable partnerships. This requires trust and solid core values. Responsibility for products ... These values guide us in our efforts to continually and sustainably improve our products, processes, and organisation. Our pursuit of quality leadership leads to outstanding performance in our work, processes, products, services, and in the quality of our customers'​ results. ... and the environment For us, sustainability means a balance between environmental sensitivity, economic success, and social responsibility. Energyefficient, environmentally friendly, and safe production and product design are just as important as avoiding accidents and health risks. We achieve this through: • Energy-efficient product design • Future-oriented technologies • Prevention of environmental pollution, accidents, and health risks • Ongoing product optimisation and employee training • Commitment that goes above and beyond legal requirements Legal notice: https://www.beumergroup.com/en/legal-notice YouTube: https://www.youtube.com/user/BeumerGroup Facebook: https://www.facebook.com/BeumerGroup Twitter: https://twitter.com/BEUMERGroup

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