Human Resources Specialist

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

Netflix House is a first-of-its-kind, permanent, year-round home for fans where you can explore, play, taste and shop your way through your favorite Netflix stories. It’s free to enter, and once inside, you can dive into activities that immerse you in your favorite titles with a mix of complimentary and paid experiences. With fresh experiences dropping regularly throughout the year, there's always a new reason to come back.

The Role

As the Human Resources Specialist for Netflix House, you serve as a hands-on, visible leader supporting the passionate frontline team that brings our immersive, fandom-driven stories to life. Working in close partnership with frontline leaders and central stakeholders, you deliver rigorous HR expertise across high-volume onboarding, training execution, regulatory compliance, and day-to-day employee relations. By balancing smooth operational execution with strong core HR acumen, you ensure our people practices, compliance standards, and supportive workplace environment match the magic and excitement of the stories we tell.

What you will do: 

• Develop and lead the day-to-day HR support for our hourly crew members at Netflix House, staying close to the floor and helping create a positive, consistent employee experience.
• Own end-to-end recruiting for hourly roles, including posting, sourcing, screening, interviewing, offers, and onboarding coordination for high-volume and high-attrition positions.
• Partner with frontline managers on staffing and scheduling needs, translating labor plans into practical headcount, hiring and staffing actions.
• Manage day-to-day employee relations for hourly crew—handling issues like attendance, performance concerns, and interpersonal conflicts—escalating complex or high-risk matters to the HR Manager when needed.
• Track and monitor required work compliance cards (e.g., Sheriff's Card, TAM Card) to ensure all active employees remain in full compliance with local regulatory requirements.
• In collaboration with the HR Manager, support new hire onboarding, including catering, session facilitation, partnering with stakeholders on content design, and conducting site tours.
• Manage employee perks, including parking, dining, and uniforms.
• Manage and execute the employee recognition program.
• Work closely with Crew trainers on uniform compliance and delivery, all on-the-job training requirements (e.g., OSHA, AED, CPR certifications)
• Maintain awareness of local hiring conditions for hourly roles (talent competition, candidate expectations, wage trends, transportation challenges) and share insights with the HR Manager and site leadership.
• Help ensure managers consistently use our performance management tools by reminding, coaching, and supporting them in documenting feedback, coaching, and corrective actions.
• Support compliance with federal, state, and local jurisdictional requirements by helping maintain accurate employment documentation, training records, and adherence to regulatory and policy standards.
• Partner with the HR Manager and site leaders to bring inclusion & diversity efforts to life.
• Continuously look for ways to improve how we recruit, onboard, communicate, and support crew—testing new ideas, using data and feedback to refine processes, and sharing what you learn.

What we need from you:

• 5+ years of HR experience in high-volume, frontline environments such as hospitality, retail, F&B, or entertainment. Experience in the local market preferred.
• Must have or be able to obtain and maintain a valid LVMPD non-gaming work card and SNHD Food Handler Safety Training Card.
• Hands-on experience supporting hourly/crew populations, ideally in an on-site role where you’re close to daily operations.
• Proven track record managing end-to-end recruiting for hourly and shift-based roles — from sourcing and screening through offers and onboarding.
• Solid understanding of local labor laws and regulations, and experience helping ensure compliance across employment documentation, scheduling rules, and training requirements.
• Practical understanding of regional regulatory standards, compliance needs, and mandatory employment documentation within entertainment or hospitality environments.
• Experience managing and maintaining Form I-9 documentation and conducting employment eligibility verification through E-Verify in accordance with federal guidelines.
• Experience handling day-to-day employee relations issues (attendance, performance, conflict, policy questions), with good judgment on when and how to escalate.
• Comfort using HR systems and tools (ATS, HRIS, ticketing, scheduling, performance platforms), with strong attention to detail and follow-through. Experience with Workday and Zendesk a plus. 
• Ability to use data and trends (e.g., attrition, time-to-fill, ER cases, ticket volume) to spot patterns and suggest practical improvements.
• Demonstrated ability to work in fast-paced, ambiguous environments, staying organized and calm while priorities shift.
• A real commitment to creating a safe, inclusive, and respectful workplace for a diverse crew, and to applying those principles in hiring and day-to-day interactions.
• Clear, direct communication skills with the ability to connect effectively with hourly crew, supervisors, and site leadership.
• Curiosity and a continuous improvement mindset: willingness to question how things are done today and help test new ideas that can make the crew experience better.
• Availability to support 7-day coverage across the HR team for a 365-day operation with some weekend and holiday availability.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you need an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Netflix House is a unique culture and environment. Learn more here.

Job is open for no less than 7 days and will be removed when the position is filled.