About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
The Human Resource Intern will support the HR team in day-to-day operations across various HR functions, including recruitment, employee records management, onboarding, and HR administration. This internship provides hands-on exposure to real-world HR practices and an opportunity to develop foundational skills in human resources.
Duties and Responsibilities:
Support onboarding and offboarding processes, including documentation and orientation preparation
Help maintain and update employee records and HR databases
Assist in preparing HR reports, trackers, and presentations
Provide administrative support for employee engagement and HR initiatives
Coordinate with internal teams on HR-related requests and documentation
Perform other HR-related tasks as assigned
Qualifications:
Currently pursuing a college degree in Human Resources, Psychology, Business Administration, or a related field, and is enrolled and completing internship hours.
Strong organizational and time-management skills
Good written and verbal communication skills
Proficient in Microsoft Office (Word, Excel, PowerPoint) or Google Workspace
Detail-oriented and able to handle confidential information with professionalism
Willingness to learn and take initiative
What You'll Gain:
Practical, hands-on experience in Human Resources operations
Exposure to employee relations and other HR processes
Mentorship from experienced HR professionals
Opportunity to build professional skills and workplace confidence
Skills Required
- Pursuing a college degree in Human Resources, Psychology, Business Administration, or a related field and enrolled to complete internship hours.
- Strong organizational and time-management skills.
- Good written and verbal communication skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) or Google Workspace.
- Detail-oriented and able to handle confidential information professionally.
- Willingness to learn and take initiative.
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
