Our Opportunity:
Chewy Vet Care is currently recruiting a Human Resources Business Partner (CCVC) with retail, veterinary care, and/or multi-site experience to support our veterinary practice operation. The HRBP (CCVC) reporting to the AD, Regional HRBP, will drive team member engagement, leadership development, and performance management for our virtual care teams across both Chewy Connected Virtual Care and Modern Animal as we build our future omnichannel experience. This person will be responsible for setting high standards and goals for the organization to improve engagement, retention and create a culture that team members want to be part of. The HRBP serves as a consultant to the leadership team on human resource-related issues, acts as a team member champion and change agent, and formulates partnership across the HR function to deliver value-added service to leaders and team members that reflect the business objectives of the organization.
What You'll Do:
- In this role you will provide primary strategic human resources support to the Chewy Connected Virtual Care and Modern Animal team.
- Collaborate with the CVC HRBP team to develop and implement HR strategies that support the business goals as we build a connected veterinary care experience for our customers.
- Act as a strategic partner to the Chewy Connected Virtual Care (CCVC) team, providing HR guidance and input on people metrics, workforce (labor) planning, and succession planning.
- You will engage the business leaders to understand talent needs of the business and define people strategies for our growing Telemedicine and integration with newly acquired Modern Animal.
- Partner with the TA team to ensure we build a strong pipeline of qualified candidates; support the interview process for our virtual care teams.
- Demonstrate desire and ability to be an influential and credible HRBP within the operations team, including supporting the virtual team with workforce (labor) planning, building strong VOTM (Voice of the Team Member) routines focusing on team member engagement and retention metrics.
- Support communications regarding upcoming changes, policy notifications, and site-specific initiatives through direct collaboration with the operations team.
- Participates in employee relations matters, facilitates open employee communications, and assists in the investigation of employee complaints or concerns.
- Actively identifies gaps, proposes and implements changes necessary to cover risks.
- Assists in talent review decisions, succession planning meetings and supports the operations team driving results of established goals or KPI's.
- Complies with all federal and state regulations and government reporting requirements concerning employment including any related to the Equal Employment Opportunity (EEO), the Americans with Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), Employee Retirement Income Security Act (ERISA), the Department of Labor, worker compensation, the Occupational Safety and Health Administration (OSHA).
- Operates with autonomy and discretion; builds a strong business relationship with all levels of the district leadership team.
- Be eager and willing to support and adapt to the local shifts in our practices and a significant staffing ramp while we are launching this new business line. Must be willing to work a flexible schedule that could include nights, weekends, and/or holidays as we serve our pet parents.
- Partner with the business to drive consistent, repeatable strategies for new business launches and integrations.
- Perform related duties and assignments as directed by management.
- Be expected to travel up to 25%.
What You'll Need:
- Bachelor's degree from accredited university
- Excellent verbal / written communication, observational, and analytical skills.
- Must have the ability to work in a fast-paced environment.
- 5+ years of progressive HRBP experience in a fast-paced environment.
- Proved ability to influence and drive change with leaders across agile organizations, aligning the people strategy with the business goals and growth.
- Proven success in delivering high-impact people operations programs around performance management, culture, team member engagement and retention.
Bonus:
- Master's Degree or MBA in HRM preferred, HR certification is a plus.
- HR experience in retail, veterinary care, human medical, or multisite location environment with a proven track record of success.
- Demonstrated experience managing and leading HR teams.
- Human Resources experience with client groups supporting 250 - 500+ hourly team members.
The base salary range for this role is $86,500 - $138,500.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor’s degree from an accredited university
- Excellent verbal and written communication, observational, and analytical skills
- Ability to work in a fast-paced environment
- 5+ years of progressive HR Business Partner experience in a fast-paced environment
- Ability to influence and drive change with leaders across agile organizations while aligning people strategy with business goals and growth
- Proven success delivering high-impact people operations programs involving performance management, culture, team member engagement, and retention
- Master’s degree or MBA in Human Resources Management
- HR certification
- HR experience in retail, veterinary care, human medical, or multisite environments
- Experience managing and leading HR teams
- Human Resources experience supporting 250–500+ hourly team members
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
