HRIS Analyst

HRIS Analyst is primarily responsible for Workday system administration and troubleshooting. This role will provide subject matter expertise to our global HR customer base enabling accurate best practice use of our solution.

What will do:

• Provide Tier 1 Support for our global HR customer base providing system administration processes including Supervisory organizational administration, identifying and scheduling reports, and maintenance of critical structures within Workday 
• Provide guidance and active support to troubleshoot issues
• Provide guidance on best practice use and capability of Ecolab’s Workday solution.
• Manage support requests from our HR customers using our Workday Case Management solution. 
• Manage own cases and prioritization to maximize effectiveness and efficiency and ensure that we resolve, inform and educate and provide high level of service to our HR customers. 
• Work within governance framework to resolve or escalate support requests as appropriate
• Identify opportunities and act to continuously improve resource materials, procedures and customer satisfaction

Minimum Requirements: 

• Bachelor’s Degree preferred in Business or Human Resources
• Minimum of 2 years’ experience in Workday system, providing user support or from an HR background with an aptitude for technology.
• Minimum of 2 years’ experience with Service Now case management.
• Exceptional interpersonal skills, customer focus and service orientation
• Knowledge of human resource practices and processes is preferred.
• Hybrid role working 3 days on-site and 2 days remote

Preferred Qualifications:

• 1+ years of experience in a customer-facing role
• Knowledge of human resource practices and processes
• Strong focus providing consistent and measurable service and driving high standards of response to customer support requests
• Ability to think laterally to determine root cause and optimum solutions
• Proven ability to streamline processes for efficiency and accuracy
• Work independently and demonstrate the ability to prioritize, plan and deliver agreed goals. 
• Work in a team demonstrating active collaboration and support to achieve team goals. 
• Proven relationship management skills with the ability to interact successfully with all departments and levels
• Enjoys the challenge of analyzing the cause of issues to ensure that the correct solution is presented
• Strong attention to detail
• Highly developed oral and written communication skills
• Bilingual in English and other languages