Technology Employee Experience Manager II at M&T Bank (Buffalo, NY)

| Buffalo, NY
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At M&T Tech, we're a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We're not your stereotypical suit and tie bankers: we're an innovative team of leading tech experts, pushing boundaries, and taking risks. We're building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow's bank, today.

M&T's End User Computing Team is focused on providing modern digital experiences to the entirety of M&T Bank employees - allowing them to focus on their job, not their technology. Our Microsoft suite, collaboration tools and hardware used by employees are all part of the constantly evolving set of foundational capabilities we are responsible for shepherding. We build and deliver a wide variety of cutting-edge capabilities used across the enterprise to provide the best internal customer experience possible, enhancing the ability of our business partners to deliver.


Provides a complete business technology/lifecycle function from conception, requirements assessment, design and deployment for technology products, personas and tailored workspaces to sustain the Bank's competitiveness in its market space.

Primary Responsibilities:
  • Serve as trusted Technology advisor and function as key point of contact for assigned business units
  • Drive standardization on product development, testing and deployment across End User Computing technology working with each Product Owner
  • Market new and existing technology product solutions to assigned business units to meet business objectives.
  • Solicit technology feedback on use of existing technology services and requests for enhancements or changes to services to best meet the needs of assigned business units.
  • Provide highly-valued strategic consulting level support and guidance to assigned business units through use of key technology initiatives.
  • Facilitate smooth adoption of new End User Services technologies by business users in assigned areas.
  • Serve as lead for planning and executing initiatives to enable the business to achieve objectives through the effective use of technology.
  • Communicate decisions, priorities and relevant project information to appropriate levels of staff regarding technology service requests, projects and initiatives.
  • Promote Technology Division's vision, value, services and capabilities to assigned business areas. Serve as advocate on behalf of business stakeholders to ensure Technology services meet their business priorities and needs.

Additional Responsibilities:

  • Build a strong culture of collaboration, including stakeholder relationships, with Business Line to prioritize the most impactful enhancements and opportunities, resulting in an improved customer experience.
  • Develop, deliver and manage digital marketing and communications initiatives translating a clear message to users.
  • Provide training administration and tactical support, which may include scheduling and training event logistics.
  • Support the collection and analysis of business readiness and customer experience data, including survey development and administration to identify opportunities for improvement.
  • Provide input and support the design and delivery of training programs or learning resources.
  • Assist in design and implement plans to optimize user experience and engagement, including establishment of Technology User Groups to gauge performance and define use cases for enterprise use.
  • Lead/Collaborate and analyze results of marketing campaigns and make recommendations based upon campaign results and effectiveness in meeting business objectives.
  • Implements programs to increase employee awareness and knowledge of activities affecting employees
  • Obtain and analyze data via numerous sources, including user feedback to identify patterns which require technology development to improve service delivery and customer experience.

Education and Experience Required:
  • Minimum of an Associate's degree in Information Technology, Business or related field and a minimum of 5 years' internal and/or external technology and/or business experience, or in lieu of a degree, a combined minimum of 7 years' higher education and/or work experience including a minimum of 5 years' internal and/or external technology and/or business experience
  • Strong technology skills
  • Strong business acumen
  • People-oriented
  • Prior experience balancing a wide variety of priorities
  • Strong verbal and written communication skills
  • Strong negotiation skills
  • Proven listening skills
  • Strong interpersonal skills
  • Prior experience successfully leading large, complex projects and/or in business/Technology consulting/management roles

Education and Experience Preferred:
  • Bachelor's degree in Information Technology, Business or related field
  • Minimum of 5 years' technical experience
  • In-depth knowledge of Technology service catalog and assigned departments/business areas to identify and communicate how Technology solutions can support the achievement of short- and long-term business goals
  • Expertise on assigned business unit daily activities and important Technology tasks needing to be executed to facilitate those operations
  • Digital Communications and Marketing experience
  • Strong presentation skills
  • Strong analytical skills
  • Strong organizational and time management skills
  • Detail-oriented
  • Prior experience asserting ideas and gaining support and commitment from others
  • Prior experience encouraging teamwork and acting as a role model when leading and directing others
  • Awareness of the Bank's business plan and strategic objectives

Buffalo, New York, United States of America
More Information on M&T Bank
M&T Bank operates in the Fintech industry. The company is located in Buffalo, NY, Baltimore, MD and Wilmington, DE. It has 21590 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 156 open jobs at M&T Bank, click here.
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