Talent Acquisition Manager at LivePerson

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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective fields

Why You'll Love Working Here

LivePerson was named to FastCompany’s World’s Most Innovative Companies of 2020 list for the Artificial Intelligence category. We hire the best and brightest in the tech industry and offer amazing opportunities to push your own limits for growth. We highly embrace innovation and experimentation. You’ll have great benefits and the ability to work from anywhere while we maintain hubs in NY, Seattle, Atlanta, the San Francisco Bay Area and in many major cities around the world. Most importantly, you’ll have an ability to make an impact at work and with brands across the globe as we build the future with trusted Conversational AI together.

In this role you will:

  • Lead and manage the Talent Acquisition team and ensure effective allocation of work to support business resourcing needs
  • Develop and execute on recruitment plans with key stakeholders in the business
  • Develop and utilize creative and cost-effective sourcing strategies to attract highly qualified candidates
  • Assist in the creation of role descriptions and detailed profiles for business partners
  • Assess and report on candidate pipeline for roles to monitor performance and effectiveness of team
  • Create and maintain proactive recruiting strategies for future business needs, internal mobility and succession planning for internal candidates
  • Identify and participate in networking activities, industry conferences and open houses to build relationships and connect with future talent
  • Sourcing and discovering a top talent for open positions using job boards.
  • Designing, planning and executing recruitment and selection processes(e.g. conduct interviews and screen calls, etc.) 
  • Provide oversight and ongoing improvements to our Employee Referral program
  • Manage the candidate experience and positively promote and grow LivePerson’s employer brand
  • Provide training opportunities for team to upskill and progress
  • Work with global Talent Acquisition team in integrating and streamlining processes

Your qualifications are: 

  • You have a minimum of 3 years managing sourcing/recruiting teams with 8+ years experience in full life cycle recruiting. 
  • You have experience using sourcing tools and applicant tracking systems to identify and engage passive, qualified candidates and manage them through the hiring process
  • You have the ability to lead with empathy and compassion while setting a high bar for performance
  • You are fluent with data and eager to get creative and curious about metrics that highlight opportunity
  • You have sourced and led teams through change and scale
  • Experience working with both centralized and decentralized sourcing models
  • 5+ years recruitment experience, preferably in a technology/SaaS environment
  • Experience managing and mentoring a team
  • Proven stakeholder management skills in partnering with hiring managers
  • Solid sourcing experience and a vision for creative pipeline management
  • Successful track record in implementing recruiting strategies in a growing organization
  • Highly effective oral and written communication skills, including strong facilitation skills
  • Ability to manage confidentiality concerning employee information
  • Demonstrated experience in a global work environment
  • Strong analytical skills and examples of data driven decision making
  • Experience using ATS, Greenhouse desired

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
The United We Tech Series: The LivePerson Episode
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
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