Senior Manager, People & Culture

About Kiva

Kiva (kiva.org) is an international nonprofit with a mission to expand financial access to help underserved communities thrive. We run a global marketplace platform to crowdfund microloans for financially excluded entrepreneurs, farmers and students around the world. Our organization combines the culture and technological passion of an internet start-up with the compassion and empathy of a non-profit to create impact and opportunity at global scale. Since 2005, we have raised more than $1.4 billion in loan capital for 3.6 million borrowers in 95 countries. Our lenders fund over $13 million in loans every month. With offices in San Francisco, Portland, New York, Nairobi, and Bangkok, Kiva's team includes 150+ employees and 400+ volunteers worldwide. Our team is growing as we pursue exciting new opportunities to create a financially inclusive world.

About this opportunity

Kiva’s People & Places team is responsible for helping all Kivans do the best work of their lives and deliver on organizational goals, in service of our mission and long-term vision. We are looking for an experienced human resources professional to serve as a trusted partner to employees at all levels, while owning the organization’s day-to-day HR operations. You will play an integral role in driving various critical people programs and operational needs around employee engagement, performance enablement, and global operations. If you are a seasoned generalist or business partner looking to develop your analytical and consulting skills at a global organization, we would love to hear from you!

This role can be based remotely within the US, or in one of our US office hubs (San Francisco, Portland or New York), and we are open to hybrid or fully remote work. At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.

Kiva’s Values:

Impact first - This is why we exist. This is the drumbeat we march to. Every day.

Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.

Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big.

Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.

Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other.

Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. Clarity. Courage. Kindness.

Responsibilities:

• Manage the implementation of employee engagement surveys, present findings to staff and leadership, and develop action plans to improve priority areas of concern
• Lead performance review cycles, including setup and maintenance of online platform, communicating objectives and process to staff, and providing manager training and coaching
• Support the employee relations function and keep a pulse on employee sentiment
• Manage global employee benefits programs, including all required reporting and administration; escalate employee concerns to appropriate third parties
• Support the needs of Kivans working internationally by effectively communicating with appropriate internal and external teams to resolve concerns and enhance the global employee experience
• Assist with compensation administration, data analysis and vendor management, and support regular compensation review cycles; liaise with Accounting team on payroll matters
• Maintain employee data in all relevant HR systems and tools, and conduct regular and ad-hoc reporting and data analysis
• Work closely with other members of the People & Places team, as well as other support functions (e.g., Finance, Legal), to build, document and refine programs and processes that are equitable and legally compliant

To succeed, you will need to:

• Put people first while balancing Kiva’s long-term strategy with short-term priorities
• Have a foundational and practical understanding of diversity, equity, and inclusion within a global organization
• Have a strong sense of ownership and empower others to do the same
• Behave with integrity and empathy, while prioritizing impact and accuracy
• Appreciate transparency and promote trust through appropriate access to information

Qualifications:

• 5-8 years of experience as an HR Business Partner or Generalist. Some exposure to global HR operations is required. Experience in technology, non-profit, financial services is a plus.
• Demonstrated ability to build strong, collaborative relationships with business leaders and teammates
• Exceptional consulting, coaching, facilitation, and presentation skills
• Track record of integrity and management of confidential information
• Ability to drive results and set priorities independently
• Experience planning and delivering programs to positively impact change management
• Interest in or experience with management and administration of compensation programs and related data analysis
• Knowledge of relevant employment law and industry best practices; HRCI or SHRM certification is a plus.

What we offer:

• An opportunity to improve real lives, solve hard problems, and change the world
• Friendly, supportive, and adventurous environment with a team of engaged colleagues
• A comprehensive, industry-leading benefits package
• Opportunities to connect with and learn from colleagues and partners around the world

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.