Recruiting Operations Manager
The Role
The Recruiting Operations Manager will help create consistencies in our processes and improve team efficiency at scale. You will operate as both a recruiting systems and process manager responsible for delivering and expanding our talent acquisition processes, tools, systems, and data analytics that enable the recruiting team to scale the company. You will lead initiatives to improve operational efficiency, data-driven decision making, and guide change management across the organization. You will bring a modern approach and thinking about how to recruit top talent to the company resulting in talent operations efficiencies.
Key Responsibilities
- Support the recruiting team by managing all operational aspects of recruiting and identifying opportunities to drive efficiencies and effectiveness
- Serve as the SME for all of our recruiting systems and tools (Greenhouse, LinkedIn Recruiter, Gem, etc.) and consistently assess whether we are fully optimizing each tool to meet our hiring goals
- Cultivate close partnerships with the recruiting team and other cross-functional partners that enable the successful delivery of efficient and thoughtful programs, processes, and solutions
- Drive adoption of systems, tools, and processes by delivering user-centric training, documentation, and support
- Ensure enablement and new hire onboarding of hiring managers and recruiting team members run smoothy to be successful
- Contribute to the development of recruiting dashboards and success metrics. Develop weekly, quarterly, and annual reporting on our key performance metrics.
- Develop recruiting insights to use data to build forward thinking analytics to inform strategic decision making; review and analyze data to identify trends and recommend solutions to improve recruiting productivity efforts
- Identify ways to provide a best-in-class candidate experience and interview process across all points of the candidates lifecycle
- Own other recruiting operations related projects such as systems integration, systems implementation, etc.
- Assist with other recruiting projects such as employer branding, university recruiting, recruitment marketing, etc.
About You
- 5+ years of experience in recruiting or recruiting operations
- Deep knowledge of recruiting processes, key metrics, and what levers will most dramatically improve the efficiency and effectiveness throughout various stages of scale
- An understanding of the recruiting lifecycle and the needs of core users (candidates, recruiters, coordinators, hiring managers, interviewers)
- Proven ability to build trusted relationships with recruiting and cross-functional stakeholders
- An analytical mindset, structured thinker, and strong attention to detail
- Self-starter with a strong sense of urgency and ability to work in a fast-paced, complex, and scaling environment; startup experience and building processes and systems to scale
- Led projects from start to finish, working through obstacles and gaining support from various stakeholders along the way; track record of driving improvements that have resulted in measurable business impact
- Excellent written communication, verbal communication, data visualization, and presentation skills.
- Expert Greenhouse administrator skills are required
- Experience with recruiting systems and tool such as LinkedIn Recruiter, Gem, Glassdoor, Comparably, etc.
- Advanced Excel skills and G Suite experience is desired
Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.
Pilot has over 1,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock. Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene. Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.
Why Pilot?
- We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
- The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
- Flexible vacation/time-off policy
- All federal holidays are observed
- Competitive benefits package including wellness benefits such as Modern Health, Headscape, One Medical, Aaptiv and Rightway
- Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
- 401(k) plan
Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. You may view all of Pilot’s recruiting notices here, including our EEO policy, recruitment agency policy, recruitment scam notice, and important E-Verify information.